AiT: Loyalty Program & Email , 355 reviews

So basically this app is so efficient. Especially for new e-commerce business. It helped me with my web push notifications. Email handling. Reviews and most importantly the support system to help implement any coding or settings to enhance your customers experience. Out of all apps I’ve used since becoming a e-commerce business owner this has to be ones of the best and most highly recommended !

This app does not offer a 'Preview' option or even a 'Go Live' option. These are standard in order for stores to see what features they've implemented.
I signed up for a customer account in my store (Offered by Shopify) to see what the features were. There are absolutely none!
No newsletter or exit intent pop-ups, no loyalty rewards or new arrivals pop-up; all of which I setup & should be live.
Yet when I log into my admin dashboard it shows that the customer account I created had interacted. Proving this are false analytics in the admin dashboard.
When I reached out to support asking how to see a preview of what I setup they sent me a demo video & said if I wanted to preview the features or receive further assistance I would need to upgrade to the paid plan.
I told them I cannot justify paying for something I cannot even preview first to see if it works properly. They then requested to access my store in order to set up the app on a preview theme. I am not granting collaborator access to my store. This app seems to be an all in one solution, one that I would even consider paying monthly for, had I been able to see that basic features worked. As I said, upon testing this as a customer I saw absolutely nothing on my website.
Without a way to preview this how can I be sure it works. Why is previewing this a paid feature when that is standard on all apps prior to going live? 3 stars because my experience proved poor.

Reallly great company to work with. Super quick and responsive, they address your needs quickly and efficiently. Would definitely recommend them if you are considering building your business with them!

Excellent app and can't fault the support so far. Fixed a couple of issues I had in a matter of minutes!

I love how this app has the entire marketing package. It’s extremely convenient and beneficial. As a mom, having something that isn’t time consuming is a major plus. I’m confident the services will help my business grow. The customer service representatives were very helpful and knowledgeable. I wish I reached out for help sooner!

I love this app and all of its functionality. I have only needed to reach out to customer service a couple of times and they have been extremely prompt and helpful in their responses. I feel confident this app will help me grow my business and provide great service to my customers.

We are very glad that we have this robust app as one of the backbones of our store. The whole suite of features from customer reviews, loyalty incentives, emails workflow, customer experience mapping, etc. are helping us attract and retain customers as we grow the business. The customer service is beyond amazing - quick turnaround time, clear communication, professional and courteous, and most importantly, always there to resolve/address the issues/concerns impacting our business efficiently!

I think we are just scratching the surface of this app by using only popup and email workflow for now. But it has lot many features that we need to discover and setup correctly. The customer service is great. The app paid for itself in just a week since we were able to recover few abandoned carts. Look forward to use further features as it's been just a couple weeks. Will update my review with more feedback later.

Absolutely ridiculous. They charge $58 a month for the "$29/month plan". I was charged the subscription charge of $29 PLUS another $29 for a "usage fee" when I haven't had the chance to use the app yet. Not to mention, Shopify came back two days later to charge me for next month's bill in advance so I'm being charged $116. This is insane and unethical. If you're going to charge a usage fee at least prorate based on actual usage. I haven't logged in my store in a month to even set up your app.

This app is a great all in one option for many aspects of my store. I have tried a bunch of apps for loyalty, reviews, emails, etc... and, in the end I came back to this app to handle them all. The customer service is great as well! Send a message and your issue or concern is handled quickly and professionally. I am anxious for this app to grow and help me find new ways to attract and keep customers coming to my store! I’d like to send a special shout out to Preetam for putting up with my constant questions! (I am a little OCD sometimes )