Reviews (474)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automation features, and insightful analytics. Its loyalty program and reviews feature are particularly valued for boosting customer retention. The customer support is highly praised for its responsiveness. Some merchants have found it helpful in consolidating their tools, making operations more efficient. However, there are reports of increased spam and bounce rates with the email campaign feature and suggestions for improving loading speed. The app's ability to handle member data, offer exclusive offers, and integrate with Shopify POS systems is seen as a major advantage.

June 15, 2021

So far I am really enjoying all the features and easy configuration options as well as the Customer Service! I had a couple questions and was immediately able to speak with Namit for over an hour. He happily answered all my questions and gave me a lot of good information on how to find additional answers to commonly asked questions about setting up an Affiliate program.

Living Nutritionals
United States
3 days using the app
AiTrillion replied July 22, 2021

Thank you so much for taking the time to write this review 🤩 Glad we could be of such help!

December 15, 2022

This app is very good than all app , good team and good services ,i like use this app .its really help me a lot

Remorehair
South Africa
3 days using the app
July 20, 2020

Great and easy to use ,would recommend to any business that wants to turn website viewers to email list then eventually sales

Hindo's Fitness
United Kingdom
3 days using the app
June 1, 2020

Work about fine and then start asking for credit card details on login for "store ownership verification purposes"
As if.
App has been deleted and will never be trusted

Boutiquemtb
Sweden
2 months using the app
AiTrillion replied June 8, 2020

We request you to please give us one chance to understand & explain the query. For the trust, Aitrillion is owned by AAAecommerce Inc, with 10+ various other apps on Shopify, also have 1000+ stores signed up in just the last 60 days. You can read tons of reviews on Shopify by 100's of sellers using it. For your issue specifically, We have a standard way of seller verification of the account. It's mandatory for us to follow industry standards for customer data protection & CAN-SPAM act using the consumer data. Our Ai if detects any anomaly automatically, does ask for store owner verification on the AiTrillion.com account created by anyone. Sometimes the Aitrilion account is created by a web agency doing the website & the owner doesn't know about it. However, we have many ways of verification, like via phone & domain-specific email submission too. Hence, we can solve your issue by various means.

June 6, 2020

até agora estou gostando e rapido facil de configurar,tem varias maneiras dentro do app atende bem a nossa espectativa. vamos ver ao longo do tempo

shopleplanet
Brazil
About 2 months using the app
AiTrillion replied June 8, 2020

Estamos incrivelmente gratos por você ter tirado um tempo para nos deixar esta nota. Os valores de nossa empresa colocam a satisfação do cliente como prioridade máxima e estamos comprometidos com nossos clientes. São clientes como você que tornam nosso trabalho maravilhoso. Estamos ansiosos para servi-lo.

April 20, 2020

This app is truly amazing and helps with automation. While I am still very new at using it, it's working well so far and will be back to add to my comment if need be. The agent helped me set it up from start to finish, no stress at all. Plus, it is free! I definitely recommend using the app.

Xclusiv Organics
Canada
About 2 months using the app
AiTrillion replied April 22, 2020

Our heart just keeps thanking you and thanking you ! Thank you for your review.

January 31, 2021

Absolutely ridiculous. They charge $58 a month for the "$29/month plan". I was charged the subscription charge of $29 PLUS another $29 for a "usage fee" when I haven't had the chance to use the app yet. Not to mention, Shopify came back two days later to charge me for next month's bill in advance so I'm being charged $116. This is insane and unethical. If you're going to charge a usage fee at least prorate based on actual usage. I haven't logged in my store in a month to even set up your app.

Her Beautiful Brand
United States
About 2 months using the app
AiTrillion replied February 1, 2021

Hi - Our billing team has replied to you for the same and the invoice are charged correctly. But still, our team will work with you and discuss it in more detail.

Thanks

February 27, 2021

My popups don't even show, and it's false advertising its not a free app good features cost money. Like I think the app is broken

Harford Road Liquors
United States
2 months using the app
AiTrillion replied March 1, 2021

Hi Harford Road Liquors,

Our support team sent you an email to check and fix the issue.
Our app is free with a limited feature and if you want all the advanced features then you can surely upgrade the plan anytime.

You can reach our live chat anytime from the app dashboard too.

Thanks

August 8, 2020

I just installed AiTrillion and completed my store setup. I can't comment on how this will work and for this I gave it 4 stars. My current rating is very good when it comes to the features this app promises, all rolled into one! The interface is also simple and intuitive, made even easier to use thanks to the step by step procedures. I hope to have great results soon and to come back here with a 5 star review!

Camper Transformers
Italy
About 2 months using the app
June 2, 2023

This is a wonderful and very powerful app. I find it easy to set-up and use. The help is great. Cannot be happier.

Bumpy Roads Studio
Canada
2 days using the app
AiTrillion replied June 29, 2023

Thank you so much for taking the time to leave us the review! 💖