Reviews (498)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.
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Service provider was patient and helpful and willing to wait as I set things up on my end
🤝 Thank you for your kind words! We're committed to providing patient and helpful support as you set things up on your end. Your success is our priority, and we're here whenever you need assistance. 🚀
Really Looking forward to using it, and see better results coming up, it looks professional and directed to the point.
Thank you for taking the time to leave us such a beautiful review. While Shopify places stars next to our business, you are our real star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well & we are motivated to help you build your business. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
The app visually loads slow on my site so i have decided to uninstall. Perhaps on your site there won't be an issue and in that case i highly recommend this app. I also had a problem with support though Sachin (founder), upon reading my review, is genuinely interested in improving support and the app in anyway possible which is super encouraging as AiTrillion has the potential to be a game changing app. It was very easy to set up and could potentially save a lot of money. I will definitely consider re-installing in the future.
1000's of sellers are not running on Aitrillion. We wish you to come back & try again with 100's of new features helping sellers to boost business during the Covid19 tough time. We really would like to help if you permit.
Happy so far let's see whats going to happen in the long run. I really hope that this app will bring me some traffic and sales
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to making your Shopify Business A Success!
This is one of the best app that have used. It has many features and very useful. This app help too much to get more sales. Thank you.
Great app and has many features that any Bussines need it, I recommend it if you are looking for loyalty and reviews and everything.
Also very fast and helpful support team.
Great support. They have it all in one place, smart pop-ups, email automation, loyalty program, and much more. thx
We are thrilled that you loved your experience on Aitrillion; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to make your Shopify Business A Success! -
We would look forward to have your mind changed from 3 star to 5 star based on ongoing betterment of the system as per your high expectations set for us & that does motivate us to do better.
Support has been very helpful. App is robust full features for any store. Just getting started, very pleased so far.
Thank you so much for taking the time to leave us this lovely review! 💖
No support at all. I asked question couple days ago but no reply. gotta delete app. I would rather pay than having free with no support at all.
For your reply : Why didn't you also state that your staff did reply to me "AFTER" I delete your app and "AFTER" I reviewed 1 star. Clearly that you have to improve your investigation or using some windows of opportunity to justify your app. I don't know who reply this review but your staff who contact me "AFTER" I delete your app was doing a great job.
In brief, in my point of view level of support still terrible. Mainly because "NONE OF THE RESPONSE FROM YOU UNTIL I DID NEGATIVE ACTION" For anyone want to try AiTrillion is just fine but COUNT ME OUT!!!
Customer is always The God For Us :) - Most of our 5-star reviews are clearly stating our support team hard work. We investigated the communication & did found that we replied the same day & again after it the next day. Sometimes/Rarely emails go to spam. Still, we will love to talk to you. Kindly send me email md@aitrillion or give us a call or send us a message on FB page if for some reason you are unable to get ur messages. We will do our best always. Our support is aways 100% FREE.
This app does not offer a 'Preview' option or even a 'Go Live' option. These are standard in order for stores to see what features they've implemented.
I signed up for a customer account in my store (Offered by Shopify) to see what the features were. There are absolutely none!
No newsletter or exit intent pop-ups, no loyalty rewards or new arrivals pop-up; all of which I setup & should be live.
Yet when I log into my admin dashboard it shows that the customer account I created had interacted. Proving this are false analytics in the admin dashboard.
When I reached out to support asking how to see a preview of what I setup they sent me a demo video & said if I wanted to preview the features or receive further assistance I would need to upgrade to the paid plan.
I told them I cannot justify paying for something I cannot even preview first to see if it works properly. They then requested to access my store in order to set up the app on a preview theme. I am not granting collaborator access to my store. This app seems to be an all in one solution, one that I would even consider paying monthly for, had I been able to see that basic features worked. As I said, upon testing this as a customer I saw absolutely nothing on my website.
Without a way to preview this how can I be sure it works. Why is previewing this a paid feature when that is standard on all apps prior to going live? 3 stars because my experience proved poor.
Hi - Thanks for leaving the feedback.
For setting up the app features in the preview theme, you need to add shortcodes on the preview theme and remove them from the live theme.
If you can do it in the theme files then that is fine otherwise just to help you, our support team needs access to the store and we can set up the features in the preview theme for you.
Please let me know if you need any assistance and we are happy to set up this for you.
Thanks