Ali Reviews ‑ Product Reviews , 14,249 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface allows for easy setup and customization, with features like automatic review updates and review management tools. The app differentiates between verified and unverified reviews, enhancing transparency. Many have praised the responsive and helpful customer support team. The app is known to boost customer confidence and conversion rates, and its SEO benefits have led to improved search engine rankings and increased organic traffic.
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Even after you uninstall the app they still charge you. Shopify isn't much help either. Plain and simple I don't like the app.
Hi Jose,
I'm Andreas from Ali Reviews and we sincerely apologize for any inconvenience causing to your experience
In relation to your concern, based on your billing cycle, you got the app charge because you uninstalled our app after the trial was over, however we're wiling to refund and already did it, it will reflect on your account around few days
We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Andreas
Ali Reviews by OneCommerce
Now I clearly asked your colleague BEFORE starting my 7 days trial whether I would be able to add video reviews to my amazon and aliexpress reviews and he said yes, and told me this was only available on premium and above. And I gladly decided to start my trial. After 5 minutes, It was clear that Harry signified wrong information and i CANNOT add video reviews manually or automatically with my amazon and aliexpress reviews. So thanks to Harry, I started a 7 days trial which I did not have to do. I have completely wasted this trial thanks to your customer service. Now when I actually want to try out the app again, I wouldn't be able to do my 7 days trial. Thanks Harry.
Hi Janet,
I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app
- For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation
- For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews.
- We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Peter
Ali Reviews by OneCommerce
Findet keine Rezensionen. Nutzlos
Hi Kim Brosien,
I'm Lynn from Ali Review.
We sincerely apologize for the negative experiences you have encountered while using Ali Review.
Based on your review, I realize you may be having problems importing the review to your store and displaying it there.
If possible, I hope you can give us the opportunity to support you with features such as importing reviews, managing reviews, and helping you add a review box or rating star to your store.
If you have any other questions or difficulties using the app, please contact us via email at support@fireapps.io . We work onsite 24 hours a day. I'd be really happy to help you with something.
We also sent you an email to your email.
Hope to hear from you soon
Best Regards
Lynn
I cannot in any way suggest this software; it is unquestionably the worst I have ever seen in my life. Do not purchase in any way. You are wasting your money.
Hi Hasan,
Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app
We have been aware of your issue as the error showing on your store in relation to review box. Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Best Regards,
Carrick
Ali Reviews by OneCommerce
All of the reviews say Lorem Ipsum. Not the actual text. Would be very useful tool if this was fixed, albeit maybe a bit misleading/dishonest considering the reviews aren't actually reviews that were placed on the shopify store.
Hi Brandon,
Here's Jane from Ali Reviews and we're deeply sorry for this unexpected experience
In relation to your concern, maybe you will get confused between sample reviews in the preview section and the actual review. However, please be advised that the content in the preview is a simulation. This is not the one that will officially display on your store font. On your real page, the actual review will show as it should be
Based on your feedback, we will definitely note your point to take it into consideration and improve customer's experience better. We have seen that one of our colleagues is following up your case, he gave you a clear explanation, please let him know if you need further support
Best Regards,
Jane
Ali Reviews by OneCommerce
too complicated
Hi CHUANJIE,
Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app
As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once
Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support
Best Regards,
Carrick
Ali Reviews by OneCommerce
Don't get scammed - Amazon import is only from the $19.90 plan... you should have mentioned that in the price chart. You wasted my time...
Hi Paweł,
This is Anna and we would like to apologize for any inconvenience causing to your experience
In relation to your concern, we have seriously noted this point and will improve it to make it clear. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please recheck your email and let him know if you need further support
Regards,
Anna
Ali Reviews by OneCommerce
503 Error all time! What happen with the interface?
Dear Gallen,
Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently.
I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint.
The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).
We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers.
If you have any questions, or any problems regarding our app, please feel free to contact us directly at support@fireapps.io, and we are always happy to assist.
Really appreciate your understanding and forgiveness!
Best regards,
Anna
This app is only made for those who spend $14 a month. If you buy the smaller package... you cant even get the urls from the application to aliepxress. Plus, the urls you get from olbero have afillaite urls in them. So, you are screwed unless you pay $14 a month for life.
find another app, this app slows down your website by at least 30% according to all kinds of speedtest out there. They have no solution for this so far! It makes no sense that when you enter the website that the first thing which is loading is their app instead of your home page pictures or product picture. They put their code in the header of your theme file which messes up everything
Hello Togar,
I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced.
In order to fix your issue, please help to create a staff account, send to our mailbox (support@fireapps.io) which will give us enough permissions to check your problem deeper.
Below is the link that will help you to know how to create staff account in case you need it:
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account
Look forward to hearing your reply.
Regards,
Myra.