Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its streamlined process of collecting and displaying authentic reviews from various platforms. They appreciate its user-friendly interface, quick setup, and customization options that enhance professionalism. The app's ability to differentiate between verified and unverified reviews is praised for boosting transparency and customer trust. Features like automatic review updates, review management tools, and SEO benefits are also appreciated. The customer support team is noted for their responsiveness, efficiency, and proactive approach. The app is seen as an intuitive and effective tool for boosting conversion rates and enhancing customer confidence.

July 29, 2022

Customer support has been great. They found an issue with my website that I didn't even know about and helped me fix it. Thank you!

Elevate Next Level Snacking
United States
Over 1 year using the app
FireApps replied August 15, 2022

Hi there,

This is Oscar. Thank you so much for your experience with Ali Reviews.

We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oscar
Ali Reviews - Product Reviews Support Team

February 25, 2021

very good support, they attended me quickly and efficiently and the app is light, does not weigh the page, easy to configure.
I recommend!

camaleao-store.com
Brazil
Over 1 year using the app
FireApps replied February 25, 2021

Hi there,

This is Petey from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Reviews users like you.

Along with Ali Reviews, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Petey
Ali Reviews - Product Reviews Support Team

September 17, 2022

Eloise was of excellent help. Great Customer service!! The app is easy to use too, it makes handling reviews easy too.

Box Of Hapiness
United States
Over 1 year using the app
August 31, 2021

Thank you for your help. Thank you for your assistanace. Much appreciated. Recommend this app to everyone!

Glowsart
Australia
Over 1 year using the app
FireApps replied August 31, 2021

Hi Vadym,

This is Oscar from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your experience with The New Ali Reviews.

We're happy you had a fantastic time with us! With the latest new version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://alireviews.io/ to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oscar
Ali Reviews - Product Reviews Support Team

Edited November 27, 2021

Fast and responsive customer service. This app has really helped to improve my shop performance, definitely recommended

Revo Laptop Stand
Malaysia
Over 1 year using the app
FireApps replied April 13, 2021

Hi there,

Here's Raymond from Ali Reviews - Product Reviews Customer Support Team. Thank for your feedback of the newest version Ali Reviews and we're also sorry for this inconvenience caused.

In relation to your concern, it is an unexpected integration issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews, and we are working proactively with them to have a final solution in the next few days. However, you now confidently upgrade to our newest version, we will help you add review widget in case it disappears.

You're having an active chat with my colleague, please let them know if you need further support.

Best Regards
Raymond

November 15, 2022

He helped me so much.John is a self-motivated team member and a pleasure to work with. He demonstrates superior technical ability and produces work of exceptional quality. John takes the time to fully understand the scope of projects and displays a keen attention to detail, but often at the expense of effective time management.

Bruano
United States
Over 1 year using the app
FireApps replied November 18, 2022

Hi Nathan,

Here's Robert from Ali Reviews. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at OnecCommerce blog via this link https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Ali Reviews by OneCommerce

June 22, 2022

This app is fantastic and so is the support. Developer reached out because we were missing some options and was more than happy to integrate into our custom theme, and was very quick and efficient with providing us what we needed to get it up and running ASAP... Would definitely recommend. 100%

Sandra Velandia
United States
Over 1 year using the app
FireApps replied June 27, 2022

Hi Sandra,

This is Harry. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Ali Reviews. We count ourselves lucky for Ali Reviews users like you.

Further we extremely advise you to check our website at https://fireapps.io/blog which has been a great source to know the newest information of Ali Reviews.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Harry
Ali Reviews - Product Reviews Support Team

June 1, 2022

Dory was responsive and knew right away what I needed! I just needed some help in getting reviews across from Ali Express and then Dory came up with faster ways.
Thanks Dory!!

The Sellar Company
United States
Over 1 year using the app
FireApps replied June 4, 2022

Hi Barry,

Here's James. Thank you so much for your awesome comments, we're really happy to know that you love Ali Reviews.

In addition, to get more information about our newest update, please access on https://fireapps.io/blog which might be helpful for your business.

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
James
Ali Reviews - Product Reviews Support Team

September 28, 2020

Andy was really helpful and removed the extra line of ratings under my product page. Highly recommended.

Exude Wealth | Men's Cufflinks & Accessories
United States
Over 1 year using the app
FireApps replied September 29, 2020

Hi there,

Here`s Anna from FireApps Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Ali Reviews. I'm glad we were able to meet your expectations!

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Anna
Ali Reviews - Product Reviews Support Team

April 9, 2021

The online tech support is awesome. When you got a question, they'll be there for you! Definitely recommend this app, it really helps our business.

CuteThee
China
Over 1 year using the app
FireApps replied April 11, 2021

Hi there,

This is Martin from Ali Reviews - Product Reviews Customer Support Team. We are glad that you have had a great experience with our support when using Ali Reviews as the newest version. Thank you for using and trusting us.

Last but not least, we really encourage you to check our website at https://alireviews.io/ for the latest news regarding Ali Reviews.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Martin
Ali Reviews - Product Reviews Support Team