Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface allows for easy setup and customization, with features like automatic review updates and review management tools. The app differentiates between verified and unverified reviews, enhancing transparency. Many have praised the responsive and helpful customer support team. The app is known to boost customer confidence and conversion rates, and its SEO benefits have led to improved search engine rankings and increased organic traffic.

May 15, 2020

Customer service has superb service. They will help set up if you are having a hard time setting up plus the app is so easy to navigate and use.

eShopping Depot LLC
United States
11 months using the app
FireApps replied October 7, 2020

Hi there,

This is Petey from Ali Reviews - Photo Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Reviews users like you.

Along with Ali Reviews, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Petey

June 25, 2021

great service, i had a question regarding the theme settings and got a quick reply and the support helped me immediately.

Master of Kitchen
Germany
11 months using the app
FireApps replied June 28, 2021

Hi Malek,

Here's James from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our latest updated version as Ali Reviews.

In addition, to get more information about our newest update, please access on https://alireviews.io/ which might be helpful for your business.

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
James
Ali Reviews - Product Reviews Support Team

September 10, 2021

It was really helpful and easy as I was able to add reviews to the products and I was able to make any changes required.

MAKAGROUP
United Kingdom
11 months using the app
FireApps replied September 13, 2021

Hi James,

I'm William from Ali Reviews - Product Reviews Customer Support Team. Thanks for your positive review of The New Ali Reviews.

To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.

Additionally, please spend your precious time to visit our website at https://alireviews.io/ in relation to the latest news of Ali Reviews.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
William
Ali Reviews - Product Reviews Support Team

September 15, 2022

I was up at 2am working on my business website, trying to meet some deadlines. To my chagrin, I ran into some issues figuring out how to use some of the "widgets" within the app so I messaged into the chat toggle for help. I didn't expect help anytime soon... if they could even understand what I needed help with (considering the time of night and that I'm the least tech-y person on the planet). To my surprise, within 2 minutes Liz from the customer support team came to my rescue, and within 5-10 minutes we'd completely resolved my issue!

IVY ICE
United States
11 months using the app
December 4, 2020

Fast reply and I was helped by Andy in a great manner! I will recommend this app to everyone. There customer service is great

BankhoezenSpecialist
Netherlands
11 months using the app
FireApps replied December 7, 2020

Hi there,

I'm Chris from Ali Reviews - Product Reviews Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Ali Reviews app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Ali Reviews.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Chris
Ali Reviews - Product Reviews Support Team

March 15, 2018

I love this app. Will definitely be recommending it to friends. Very fast!

Kalu Creations
United States
11 months using the app
September 25, 2022

Lee from customer service was so helpful. He help with some errors on my website I didn't know I had.

Frore Ice
United States
11 months using the app
FireApps replied September 26, 2022

Hi Cheyenne,

This is Donna from Ali Reviews. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Ali Reviews. We count ourselves lucky for Ali Reviews users like you.

Further we extremely advise you to check our OneCommerce website at https://onecommerce.io/blog/ which has been a great source to know the newest information of Ali Reviews and more useful information on e-commerce market

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Donna
Ali Reviews by OneCommerce

August 10, 2019

This app really helped me import reviews from aliexpress with ease! flawless app! would recommend to anyone

Snowkers
Spain
11 months using the app
Edited August 18, 2021

The app is very easy to use and the customer service has to be one of the best I've seen so far on Shopify!

Botnarciuc Media Store
Romania
11 months using the app
FireApps replied August 19, 2021

Hi Botnarciuc,

My name's Christopher from Ali Reviews - Product Reviews Customer Support Team. We really appreciate your feedback and comment about your experience when using The New Ali Review.

Also, I would be more than happy if you spend your precious time to visit our website at https://alireviews.io/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Christopher
Ali Reviews - Product Reviews Support Team

Edited June 4, 2022

The customer service on this app is very good and helpful. I was attended to by an agent named Molly who provided prompt and detailed responses to my questions and aided me in adding stars to my products on my webpage. I would however recommend that Ali Reviews allow for the verification of customers via order number, otherwise my experience has been good so far.

Luxoptions
United States
11 months using the app
FireApps replied June 8, 2022

Hi Emmanuel,

Here's James. Thank you so much for your awesome comments, we're really happy to know that you love Ali Reviews.

In addition, to get more information about our newest update, please access on https://fireapps.io/blog which might be helpful for your business.

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
James
Ali Reviews - Product Reviews Support Team