Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface, automatic review updates, and review management tools are highly praised. The app also offers SEO benefits and the ability to highlight positive reviews. Many commend the responsive and efficient customer support team. It's seen as a crucial tool for boosting customer confidence, conversion rates, and enhancing user experience.

Edited August 4, 2020

Amazing Customer Support. I spent an hour with their customer service rep, Muffin, integrating Ali into my website. I don't think I've ever had customer service like that. Honestly, very patient with my lack of coding knowledge and answered all my questions with joy.

EDIT: I had to switch Shopify themes and SERI was able to go into my code and put it all together. Great app, great team, great customer service.

EDIT 2.0: Had a few technical difficulties and Jennifer stepped in and fixed everything perfectly. Job well done team AliExpress.

All Goods Man
United States
7 months using the app
FireApps replied October 7, 2020

Hi there,

I'm Johnson from Ali Reviews - Product Reviews Customer Support Team. Thanks for your positive review.

We hope you have a good experience with Ali Reviews app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Ali Reviews.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Johnson
Ali Reviews - Product Reviews Support Team

May 22, 2022

usei a app hoje pela primeira vez com ajuda da assistente , que resulto muito bem exelete trabalho feito por ela

Woman-creative
Portugal
7 months using the app
FireApps replied May 24, 2022

Hi Sandra,

Here's Robert. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Ali Reviews - Product Reviews Support Team

September 17, 2020

I appreciate the sympathie of the team, the time they take to help me for understanding the app and add some specificities. Very helpful

Homedeals.se
Netherlands
7 months using the app
FireApps replied September 29, 2020

Hi there,

Here Kate from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your feedback.

Besides that, to make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for being the best part of Ali Reviews.

Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Kate
Ali Reviews - Product Reviews Support Team

June 21, 2018

I just love this app! i use to import reviews manually, now i don't have to.

Quirkyfind1
United States
7 months using the app
December 6, 2017

Just started using, Can only add reviews for 1 product for free else it's $9 month but isn't much when most people but items due to reading reviews and apart from having to add the URL it is easy enough to use.

Kamicao
United Kingdom
7 months using the app
Edited March 19, 2021

Support hyper réactif je suis très satisfaite, si besoin je ferai appel à vous sans aucun problème merci encore

JOLYROSE
France
7 months using the app
FireApps replied December 27, 2020

Hi there,

I'm Anna from Ali Reviews - Product Reviews Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Ali Reviews. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Ali Reviews, but also other FireApps applications and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Ali Reviews - Product Reviews Support Team

March 20, 2018

I love this app coz most of my items are from aliexpress.. but they'll increase the review limit for free plan say less than 100 instead of 5..

Ineedwireless Com
Philippines
7 months using the app
Edited May 6, 2020

Such an amazing app ! always used it for my stores
And thank you so much Seri for the amazing support ! :)

Fallansters
Morocco
7 months using the app
FireApps replied October 7, 2020

Hi there,

This is Petey from Ali Reviews - Photo Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Reviews users like you.

Along with Ali Reviews, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Petey
Ali Reviews - Photo Reviews Support Team

Edited June 20, 2021

Very good customer service. Thank you! They Did a gerat job helping me through the process of adding stars. Best App so far.

SkinCare
Germany
7 months using the app
FireApps replied May 9, 2021

Hi there,

Here's Murphy from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your greathearted review of the newest version Ali Reviews.

we have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Ali Reviews even more.

Also I highly recommend you to check our website for the latest news regarding to The New Ali Reviews at https://alireviews.io/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Murphy
Ali Reviews - Product Reviews Support Team

September 26, 2021

Thank you for your support, they solved my question very quickly, without them I would not have coped, everything was set up and works great !!!

If Soul
United States
7 months using the app
FireApps replied September 27, 2021

Hi Irina,

This is Stephen from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your experience with The New Ali Reviews.

We're happy you had a fantastic time with us! With the latest new version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://alireviews.io/ to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Ali Reviews - Product Reviews Support Team