Ali Reviews ‑ Product Reviews , 14,254 reviews
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This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface allows for easy setup and customization, with features like automatic review updates and review management tools. The app differentiates between verified and unverified reviews, enhancing transparency. Many have praised the responsive and helpful customer support team. The app is known to boost customer confidence and conversion rates, and its SEO benefits have led to improved search engine rankings and increased organic traffic.
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EDIT: Another terrible feature of this app is that once you upgrade, if you want to downgrade back to a cheaper plan (but one that still allows all the same amount of reviews) you will lose ALL your reviews, even if it's to a plan that allows the same type and amount of reviews. There is no way to export your reviews so they are gone forever. You are essentially stuck into the upgraded plan, which has no extra features from the medium sized plan. Upgrade to the 'Premium' and instantly experienced issues. Multiple star lines appearing on my product pages. When they went in to 'fix' it they have messed up my product page. It's the weekend now and I have stopped all my ads so hopefully people don't see my pages looking the way they do. No photos displaying and now I have the two star lines back. It's been like this for over 24 hours. They have 'forwarded my concern' to the developers with zero information on the timeframe of if these people actually work weekends. I'm assuming it will be the same people who messed it up in the first place. The Premium lists '24/7 app specialist'. THIS IS NOT A DEVELOPER AND CANNOT HELP YOU THIS IS SIMPLY A PERSON WHO CAN FOWARD YOUR MESSAGE TO THE DEVELOPERS. DO NOT PURCHASE .
Hello there,
I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to your store.
First of all, I did re-check your case with our Technical team, and we would like to confirm that we only added CSS codes to your store on Friday, and did not touch your store theme's code. I have no idea on why this issue happened, and surely this is not our expected result. Thus, I am going to discuss internally team to figure out a solution in order to avoid this mistake happening in the future.
Secondly, to make things clear, our app specialists who are available 24/7 is to help you to use the app properly, and fix simple technical issues within their knowledge. However, for some cases which need deeper knowledge in technical, it will require assistance from our Development team who are not available during weekend usually. It does not mean your issue will not be fixed during weekend, depends on the difficulty and complexity of reported issue, but we always try our best as we can.
Besides, since we are having an active chat, I am going to note above points, and some recommendations we just found which could be used to improve your store currently, so hope to get your response there.
Last but not least, thank you for your understanding, and kindness, and I am so sorry for what happened again.
Have a great week ahead.
Regards,
Kate
**If you plan on having a store for multiple years, and constantly changing products to keep up with the trends, guess what? You will eventually need to keep upgrading your plan... non stop.. even if the count of products stays the same.
RIDICULOUS: Historical data for imports.. When you open a store make sure you know from the start which direction you want to go...
Example: If you open a store selling kids toys and add 1000 products, then later you decide you want to change the store direction and start over and you **delete ALL products** , and now you want to now sell shoes... guess what? all previous imports count against you and you will need to upgrade the plan... even if you have 5 products in your store going forward, all previous imports count against your plan.
Hi David,
Since we are discussing via a separate email chain, I will work on it directly for faster response instead of here (at Shopify App store).
Regards,
Raymond
It's a shame that Oberlo has ceased to exist and that we are forced to migrate to fireapps like this! Their technical support is not trained to handle complex issues, they do not understand the problems well, they lack resolution and logic. I have paid for your application and we have received a medicocre application. We have lost 4 days of work, trying to speak with support. We've sent you screenshots, specifically told you about the bug, and even sent you a video, but your tech support is tech-savvy and has no idea what they're doing. Their responses are short and eager to help only to leave the support ticket open! DO NOT INSTALL THIS APP, IT IS A WASTE OF TIME AND MONEY. Hopefully there is some other company that releases an app that actually works and has trained support because they suck.
Hi Ricardo,
Here's Kane and we're deeply sorry for this inconvenience causing to your experience
First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation
We have seen that one of our colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Looking forward to hearing from you soon.
Regards,
Kane
Ali Reviews - Product Reviews Support Team
This used to be a good app with good customer service, now it's just full of bugs, slows down your website and the customer support is NO WHERE. They honestly never reply. No nothing, nada. All is some automated message:
"Please note that we will be slowing down the customer service from Feb 24 to Mar 15, 2018 due to scheduled maintenance."
DO NOT WASTE MONEY ON THEM. They have degraded so much.
My product pages become messy after latest update. And no one answers my questions. Come On, please make it good again.
it steals order details. You don't need this permission to the app to work.
I uninstalled it directly after the update.
Hi customer,
Here's Johnson from FireApps Customer Support team, and I am very sorry to hear this feedback.
Regarding your concern, I would like to confirm that we do not steal any information from your side. Meanwhile, since you have never contacted our support team, I am going to follow up with you via email directly to give you more details on this query.
Thank you for your understanding.
Regards,
Johnson
I'd installed alireviews on my store some time ago, but reviews kept disappearing from my store without explanation.
When I asked for help I just received a generic response which did not solve my problem. Lisa also took me through a roller coaster of BS back and forth for 6 days without offering any help. Worst support ever.
Hello Simon,
I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you.
I noticed that you only contacted our support team regarding issue on Alexan Home store, so not sure if you have had any other issue on this store, SleekZPro?
On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you?
I am looking forward to hearing from you.
Regards,
Kate
The support for this app is a joke. Pray you don't get assigned to "Ken." He can't speak better English than a 3 year old child and tries to get you to upgrade plans. The level of incompetence of their support makes this app not worth the investment.
scam , when you install it you see you have all the best feturein the 9.99$ plan after you pay the most importent feture are not including any more
Hello Dor,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
Firstly, I have checked your conversation with our colleague previously, and as my teammate mentioned, please be advised that the CSV import and Auto Update features are not available in Starter plan which you are in currently.
For more information, please help to take a look from our Pricing plans on Shopify app store: https://apps.shopify.com/ali-reviews
I truly apologize for anything caused to this misunderstanding.
Besides, should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Kate
They removed the free plan after I installed the app and imported the reviews. There are better apps for product reviews like Ryviu.
Hi Fadhl,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.
First of all, as I did check, you were still under Free plan because you had installed our app before we released new pricing plan last November, and certainly you can keep it as long as you want unless you uninstall our app.
In case you want to upgrade to a Paid plan to enjoy so many great features, I would like to inform that we are now offering 3 plans with 7 days FREE Trial, and more details can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond