Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface, automatic review updates, and review management tools are highly praised. The app also offers SEO benefits and the ability to highlight positive reviews. Many commend the responsive and efficient customer support team. It's seen as a crucial tool for boosting customer confidence, conversion rates, and enhancing user experience.

January 2, 2020

I love this app. By far the best customer service and reviews app. Totally loved it. Thank you so much

BUGBUSTER
Australia
19 days using the app
September 26, 2022

very useful app, staff helpful, they always give good suggestions and help fix problems, big support

Jecoke
United States
Over 1 year using the app
FireApps replied September 27, 2022

Hi Edwin,

Here's Phoebe from Ali Reviews. Thank you so much for your greathearted review

we have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Ali Reviews even more.

Also I highly recommend you to check our OneCommerce website for the latest news regarding to Ali Reviews and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Phoebe
Ali Reviews by OneCommerce

May 15, 2022

I used this app to help me manage review. I really like it. It would be nice if the usage process was more concise and easy to understand.

Atomstack Laser Cutter Machine
China
Over 1 year using the app
FireApps replied May 16, 2022

Hi Peng,

My name's Fiona. We really appreciate your feedback and comment about your experience when using Ali Review.

Also, I would be more than happy if you spend your precious time to visit our website at https://fireapps.io/blog where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Fiona
Ali Reviews - Product Reviews Support Team

February 1, 2019

Great app, The free solution works wonders, and they have great incentive to go into the paid plan as well. Great app, reccomend it to all.

Buy Zen Shop
Norway
19 days using the app
May 7, 2018

Great app!! Very useful and very easy to use.

Oe Technologies Source
United States
19 days using the app
April 6, 2020

The support team is super fast and it worked hand in hand with me to ensure I had a perfectly smooth operation with the app. This is the best app!

My Home Saver Club
United Kingdom
19 days using the app
March 30, 2020

I use this application for its flexibility and design! They have a support that listens and takes the time for their customer. I had a problem with my theme is the application, one of the assistants named Johnson helped me to install the application! I thank her now my shop has a new style :) ! Thanks Johnson
I highly recommend it.

HootBody
France
19 days using the app
June 8, 2022

A very good service and support, helped me with the store and reviews , thank you for the help and the time

ZooCanin™
United Kingdom
Over 1 year using the app
FireApps replied June 9, 2022

Hi Salah,

This is Miranda. Thank you so much for your experience with Ali Reviews.

We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Miranda
Ali Reviews - Product Reviews Support Team

Edited March 1, 2021

J'ai eut des problèmes au début pour configurer l'application mais l'assistance est juste génial même en pleine nuit elle ma aidé franchement au top , je continuerais à travailler avec eux si c'est tout le temps comme ça.

France-Equipement
France
19 days using the app
FireApps replied February 28, 2021

Hi there,

Here's Jane from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.

In relation to your concerns, as we have checked you have not contacted our support to handle it. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?

We have not yet had phone on our website at the moment, however, in urgent case, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io. You are now having an active chat with my colleague, please let them know if you need further support.

Regards,
Jane
Ali Reviews - Product Reviews Support Team

July 16, 2021

It is nice app. I like it. I try to use it today. The online service is very nice. 5 star
It is nice app. I like it. I try to use it today. The online service is very nice. 5 star
It is nice...
It is nice app. I like it. I try to use it today. The online service is very nice. 5 star
It is nice...

cute cup
Egypt
18 days using the app
FireApps replied July 19, 2021

Hi Ahmed,

Here's Robert from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://alireviews.io/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Ali Reviews - Product Reviews Support Team