Ali Reviews ‑ Product Reviews , 14,249 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface allows for easy setup and customization, with features like automatic review updates and review management tools. The app differentiates between verified and unverified reviews, enhancing transparency. Many have praised the responsive and helpful customer support team. The app is known to boost customer confidence and conversion rates, and its SEO benefits have led to improved search engine rankings and increased organic traffic.
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Very bad performance after the last update.
takes over 10 sec to reviews upload... also I try to contact them via and no answer... it seems like 70% of your good reviews are fake...
no sense while you guys not helping your customers who paying for you.
This is probably the worst recurring app ever. You pay $20/month and can only use 20 reviews per product, if you want only 200 then you have to pay $50/month. There are tons of alternatives out there - avoid this at all costs. That's how you ruin a business, overpricing basic stuff.
Hello there,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
First of all, it seems like you have never contacted us to get more details information about your concern. Therefore, please let me explain it clearly for you.
In Essential plan ($19.9/month as you could see), we are providing 2 ways to import reviews (from Ali Express and from CSV file). In total, you can have 1000 reviews per product.
20 reviews per product is the limitation for CSV function ONLY, and please check these articles to get more understanding:
- https://help.fireapps.io/en/articles/3638057-what-are-limitations-with-import-csv-function-in-starter-and-essential-plan
- https://help.fireapps.io/en/articles/3573080-not-reach-limitation-yet-but-i-can-t-add-more-review-how-does-data-limitation-work
Last but not least, I truly apologize for this misunderstanding, and I really hope you can start trying our app with 7-day FREE trial at any plan.
Should you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Regards,
Kate
Don't waste your money on this. It causes extreme slow load times, it doesn't function on every theme (not even on all shopify approved themes), and it doesn't even import reviews the way it should i.e. when you select "import picture reviews" it only imports 4-5 picture reviews, when the actual item on aliexpress has over 100 picture reviews.
Shitty app. After the 6.0 update, it doesn't work with gem pages anymore and their absolutely horrific support is useless. STAY AWAY and use a better option.
Hi there,
Here's Kyle from Ali Reviews - Product Reviews Customer Support Team.
First of all, we take full responsibility and sincerely apologize for what happened to you and your store. As we checked your conversation with our colleague and seen that we have explained clearly about your issue and it has been fixed completely.
Furthermore, for making it clear that the integration issue with Gempage is an unexpected issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews and we are working proactively with them to have a final solution in the next few days.
Last but not least, anytime you want to re-install our Ali Reviews, please feel free to let us know and we will make sure to assist you with everything you need to have a success business.
Best Regards
Kyle
Ali Reviews - Product Reviews Support Team
Wouldn't recommend this app honestly unless you're desperate.
The customer service is close to non existent, maybe you'll get an answer once every blue moon so you better be a pro. The app doesn't work most of the time be it on your shopify page or actual site. The editing will crash multiple times and won't save what you're doing, sometimes the reviews you've loaded and edit will just disappear for the fun of it. The app generates names for the reviews but also triple the reviews so each review will show up multiple times but with different names. Now the latest is that you have to have the chrome extension even if you don't have chrome. Nah, you're better off asking people to review your things then paying for this.
Worked OK for a while then suddenly stopped importing reviews (it's main function). No help from customer support. meh. Deleted. will find an alternative.
The app has nice design but is super inconsistent. Sometimes lags when importing reviews and requires re-logging. The embeded stars rating does not work on custom pages from shogun or pagefly and the support can provide very limited assistance.
Dear Alexander,
Here's Muffin from FireApps Customer Support team.
First of all, I'm deeply apology for the inconvenience may have caused to your experience.
Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it.
Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know.
Thanks for your understanding, and look forward to hearing your reply.
Warm regards,
Muffin
horrible imports all reviews to wrong product
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Hello there,
I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to you
Normally, when you use the AliExpress link to import reviews, we will take the reviews which are available in that link to import back to your store. Therefore, to better understand and find the quickest way to solve the issue, please kindly tell me more detail of what happened, and AliExpress link you used to import.
I am looking forward to hearing from you.
Regards,
Kate
Beware of their refund policy and make sure that you have completely uninstalled the app if that is what you intend to do. When you uninstall the app take screenshots.
Hi there,
This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.
For your case, as I double checked, you have not uninstalled the app until September 18, therefore, it is impossible for us to issue you a refund for the time that you still used the app. Also monthly you should receive bill from Shopify, so it should give you a heads-up about those charges.
Besides, when you started to install and use our app, it meant you agreed to our policy here, and please feel free to let me know if there is anything you misunderstood and/or uncleared:
https://help.fireapps.io/en/articles/2001280-payment-refund-policy
Hope this will be helpful to you, and if you have further concerns on this, we are willing to hear and assist you ASAP then.
Regards,
Lynn
Honestly I don't like what is happening with the costumer service !!!
First day I bought the app the costumer service were very helpful.
BUT now I've been asking for help since 5 or 6 days and they are not doing anything… I send a message they reply after one day and it keeps going ! I am really disappointed !!!! and since 6 days there is 0 progress with my problem... ZERO
Hi there,
I'm Yung from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused.
As I have checked your case and seen that my colleague as Lynn helped you resolve your the first concern Why your reviews are not translated after importing from AliExpress. However, because of some technical reasons, so she missed your case with the second concern related to Google Shopping and she is contacting you via chat as well as email to help you out. Please let her know if you need further support.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Yung
Ali Reviews - Product Reviews Support Team