Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient collection and display of authentic reviews from platforms like AliExpress and Amazon. Its user-friendly interface allows for easy setup and customization, with features like automatic review updates and review management tools. The app differentiates between verified and unverified reviews, enhancing transparency. Many have praised the responsive and helpful customer support team. The app is known to boost customer confidence and conversion rates, and its SEO benefits have led to improved search engine rankings and increased organic traffic.

August 13, 2019

I didn't even get to use this app. I installed it then immediately noticed on the bottom of my site "powered by ali reviews". Wtf? Lucky it was early morning so it's unlikely any customers saw that. I didn't see any option to remove that immediately so I immediately uninstalled the app.

Boisterous Babies
Australia
2 minutes using the app
FireApps replied August 13, 2019

Hi there,

This is Johnson from FireApps Customer Support team. Thank you for your feedback!

Regarding your concern about removing the "Powered by Ali Reviews", I would like to let you know that this feature will be available in our Paid plans.

Since you have uninstalled our app already, please give us another chance to re-install our app, and upgrade to our Pro or Unlimited plan which I am sure to you that you will enjoy a lot of great features.

I hope this helps, and please let me know if there's anything else I can help you with.

​Have a nice day.

Regards,
Johnson

October 10, 2019

i was using this app and that was great after a while, they start showing me an error message in the hole product page even if i deleted they still showing me the error message, bad app ever.

HasenioGh
Canada
1 minute using the app
FireApps replied October 10, 2019

Dear Customer,

Here's Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

As per checked, I can see that you installed our app 1 month ago, and uninstalled it just 2 minutes later then. Also there was no communication between you and our support team for further troubleshooting.

Therefore, would you mind sharing us what the error you were facing at that time? It would be great if you can re-install the app, and give us a chance to help you out of that problem.

Meanwhile, I have sent you a separated email to follow up on this case with better response, so please reply back to us ASAP.

Look forward to hearing from you at the soonest.

Best Regards,
​Petey