Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient management and display of customer reviews, with easy integration with platforms like AliExpress and Amazon. It offers a user-friendly interface with extensive customization options, automatic review updates, and review management tools. The app distinguishes between verified and unverified reviews, provides SEO benefits, and allows easy sharing of reviews on social media. Many praise the responsive and knowledgeable customer support team. The pricing is seen as reasonable for the value it offers, including enhancing customer trust and conversion rates.

April 22, 2018

The app is not stable. It will not always import reviews right away, sometimes you have to wait couple hours for reviews to start showing up. They want me to give them access to my store but I explained to them that the issue when you initially add a product and not forever so I don't think their team can see the issue fast enough.

United States
25 days using the app
Edited October 1, 2018

I get the exact same review word for word including the pictures but it shows it is from a different person. I have to delete all the duplicates and there are many. It is VERY time consuming.If I cannot find a way to prevent this,I will be deleting the app.

Forever Ruthie Mae
United States
20 days using the app
September 7, 2020

Podia ter uma melhor tradução dos comentarios. Se voces não fazerem isso daqui apouco aparece um pograma que ira fazer

18 days using the app
FireApps replied September 8, 2020

Hi Bruno,

I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.

Related to your concern, we have used Translation service provided by AliExpress, so it is out of our control to decide which content will be translated or not. However, we are providing and recommend few options for you to resolve this issue:

1. Use "Exclude last 7 days" setting, because AliExpress does not translate reviews created in last 7 days.
2. Translate reviews content manually by clicking on needed reviews on Manage Reviews, and edit them.

3. Use a translation app with Third party translation, for example Transcy which can help you to translate up to 5 languages and convert many currencies. You can take a look from this link: https://apps.shopify.com/transcy

4. Import reviews from CSV file. For making it clear, if translated reviews from product A were prepared, you can import them via CSV file. For more detail how to import from CSV file can be found here: https://help.fireapps.io/en/articles/3637804-how-to-import-reviews-from-csv-file. Please be advised that, this function is available on Essential and Premium plan.

I am looking forward to hearing from you soon.


September 16, 2017

Great idea but this app is really expensive and doesn't propose any support...

17 days using the app
August 25, 2018

App would be a 5 star except the loading time is so slow the customer will bounce before they even know the product has reviews.

Bigtoy Store
United States
14 days using the app
June 1, 2017

Doesn't work on every product. Also it should display the average review for each product on the menu collection page, but it doesn't. This app could definitely be improved.

Ganga Himalayan Store
United States
3 days using the app
FireApps replied May 11, 2022

Hi there,

This is Alex. We're truly sorry for your unexpected experience about our app

With the latest version, we will make sure our app functions can resolve all your issues in the past. Please consider to reinstall our app and let us have a chance to support you with the highest priority.

Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Ali Reviews - Product Reviews Support Team

June 18, 2017

Won't install, have contacted support so hoping they can help! will update my review then

Showershower Experience
United Kingdom
About 24 hours using the app
March 13, 2018

full of bug, doesn't work correctlly

Ipazaar Com
About 14 hours using the app
Edited August 20, 2019

Não funcionou em minha loja, mesmo seguindo as orientações. Foi realizado os procedimentos conforme manual. Mesmo assim não aparecem os reviews nos produtos.

Descontos Tech
About 9 hours using the app
FireApps replied August 20, 2019

Hi there,

Here’s Anna from FireApps Customer Service team, and I am very sorry for any inconvenience may have caused to you.

With your concern, I have visited your website, and see that it's showing well with the review box and star on your product page.

Please let me know your current problem, and I will assist you ASAP.

Look forward to hearing your reply.


November 14, 2017

Are you kidding? Base plan (free) only for 1 item? Functionality is good, however you cannot place the reviews section where you want-it's automatically placed on the bottom of the product page.

About 7 hours using the app