Ali Reviews: AI Product Review
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Reviews (1,409)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly appreciate the app for its easy review import feature, which enhances product credibility and customer trust. The review bars and carousel widgets are praised for boosting conversion rates. Customization options allow alignment with store branding, and automated emails efficiently gather customer reviews. The support team is noted for their quick and effective resolution of technical issues, ensuring app reliability and functionality.
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They have supper helpful support if you have any questions, although the costs can add up if you are just beginning.
Hi there,
I'm Thomas from Ali Reviews. We would like to thank you for a review of you about Ali Reviews.
Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our OneCommerce website at https://onecommerce.io/blog/ for the latest news of Ali Reviews.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Thomas
Ali Reviews by OneCommerce
Bonne app, j'ai pour l'instant aucune expérience négative.
Hi Al Russiya,
Kudosi team is really appreciated to have your comments for the app.
Through your usage experience, if you found more positive aspects and comments that you would recommend to other merchants, we would really admire it.
Have a nice day,
Lauren from Kudosi
Pas mal d'amélioration, efficace, rapide
Je recommande surtout avec leur service client très rapide.
Hi Yann,
Here`s Shanley from Ali Reviews - Product Reviews Customer Support Team, and we are deeply sorry for this inconvenience causing to your store.
Regarding to your concern as my colleague was fixing your case, but he accidentally published your unpublished theme into live theme without your approval. I personally talked directly to him in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
Also we have seen that you're having an active chat with my colleague, so please feel free to let them know if you need further help.
Looking forward to hearing from you soon
Best Regards
Shanley
I have recently downloaded this app after using it 3 years ago. It is still my go-to review app and the best for dealing with aliexpress. There are some pros and cons however. Cons:
- They have completely updated every aspect of the app since I used it back in 2019. Back then there was only one plan which cost 9.99 (now the starter plan now) and since then they have limited some of the functionality you used to get for that price and spread it to higher priced plans (along with new features. - The email template goes straight to google's spam filter and into the junk box (in my limited experience)
- As mentioned before some functionality such as: changing font style, number of reviews to import at a time, changing email sender address... are reserved for higher priced plans. However you can still get by fine with starter plan even though it doesn't have quite the same value for money as before. Pros:
- First and foremost they have the best customer service I have ever seen on a shopify app. Their staff really do go "above and beyond". They will reply instantly and send really good explanations and screenshots of how to solve issues. Furthermore, I was recently solving an import issue with a customer support agent (Pauline) and she even offered to import some product reviews for me (going above and beyond what is expected - well done!)
- It is very compatible with themes and Aliexpress
- Works well and is responsive to all devices
- New features such as email and sms review requests (although it has the cons mentioned above)
- Still my #1 go to review app
Hi Sergio,
Here's Brian. Thank you so much for your feedback of Ali Reviews.
Regarding to your main concern "They have completely updated every aspect of the app since I used it back in 2019", please let me make it clear we have restructured all plans with the change of its function, please be advised that this change was based on customer survey.
However, the most important point and for your case is that to avoid the change affecting the current users by this change, your plan as Starter plan will be automatically upgraded to higher plan as Essential plan, but you just paid $9.9, this case was applied around July 15 2021, you can check on this store PimpleVac to know about it clearly and it's the main reason why you still used advance setting after this day, it's considered as the benefit to offer for our loyal customers.
We have seen that one of our colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Brian
Ali Reviews - Product Reviews Support Team
Nice to have an app that has reviews for products available for businesses that are starting out that may not have customer base yet for review. This allowed me to sell product with reviews so the customer can felt confident in their purchase. I did have an issue with trying to install the app. I was able to install it with their support, which was pretty fast.
Hi Ranjit,
I'm William. Thanks for your positive review of Ali Reviews.
To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.
Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
William
Ali Reviews - Product Reviews Support Team
The app itself is great and very useful to add reviews, but I wish more features were available in the free plan. Customer support was also very good, Alene and Joliann were proactive in helping me fix my problems.
Hi there,
This is Oscar from Ali Reviews. Thank you so much for your experience with Ali Reviews.
Moreover, please spend your time to visit our OneCommerce website at https://onecommerce.io/blog/ to get more useful as well as the latest update information about our app as well as e-commerce market
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oscar
Ali Reviews by OneCommerce
Personal chat is very helpful. personally Dawn helped me alot in figuring out thinhgs.
Hi there,
Here's James from Kudosi. Thank you so much for your awesome comments, we're really happy to know that you love Kudosi.
In addition, to get more information about our newest update, please access on https://onecommerce.io/blog/ which might be helpful for your business.
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@fireapps.io
Regards,
James from Kudosi
有详细的教程
Hi there,
I'm Richard from Ali Reviews. It sounds like you had a good time with Ali Reviews.
Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.
Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Richard
Ali Reviews by OneCommerce
good support
Hi there,
Here's Kyle from Kudosi. Thank you so much for your greathearted review
We have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Kudosi even more.
Also I highly recommend you to check our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@fireapps.io
Regards,
Kyle
In the middle of a trial.
The support staff was very helpful during the implementation.
We had some technical concerns, but they were sincere in their support until the very end and worked to resolve our issues.
Hi Azumi,
This is Alexander from Ali Reviews - Product Reviews Customer Support Team. We are glad that you have had a great experience with our support when using Ali Reviews as the newest version. Thank you for using and trusting us.
Last but not least, we really encourage you to check our website at https://alireviews.io/ for the latest news regarding Ali Reviews.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Alexander
Ali Reviews - Product Reviews Support Team