Dropshipman: Easy Dropshipping

Dropshipman: Easy Dropshipping

Reviews (2,192)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, ideal for newcomers to dropshipping. They value the responsive customer support and real-time chat feature. The app excels in product sourcing and import capabilities, making it easy to expand product offerings. Educational support is also highlighted as beneficial, helping merchants effectively use the app and positively impacting their business growth and success.

Edited November 29, 2024

THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY❗
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?

THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER

IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !

IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....

RUN THE OTHER WAY FAST !

ONCE YOUR REVIEW IS RECEIVED AND READ, YOU WILL BE OFFERED MORE EXCUSES IN AN ATTEMPT TO EXPLAIN THE EXCUSES THAT WERE ALREADY PROVIDED AS AN EXCUSE TO BEGIN WITH !
THIS COMPANY IS COMPLETELY WORTHLESS AND IT'S PITIFUL THAT AFTER YOU HAVE INVESTED NEARLY 2 YEARS OF IMPORTING PRODUCTS AND EDITING THOSE PRODUCTS ON YOUR WEBSITE YOU CAN'T EVEN FULFILL A SINGLE ORDER OF THEIR PRODUCTS WITHOUT SOME KIND OF MASSIVE PROBLEM AND AN UNDERTAKING TO GET IT RESOLVED. AND YOU CAN'T EVEN GET A SINGLE PIECE ITEM TO A CUSTOMER IN LESS THAN 25 DAYS HERE !
IT'S THE MOST INSANE THING I'VE EVER SEEN FOR A COMPANY LIKE THIS TO CLAIM TO BE A BUSINESS THAT CAN SUPPORT ANY COMMERCE WEBSITE !
AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.

IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....

THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN ❗
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE❗

Successful Endeavors Topseat
United States
Over 1 year using the app
Dropshipman replied November 29, 2024

Hello Successful Endeavors Topseat,

Thank you for taking the time to share your feedback. We deeply regret that your experience with Dropshipman has not met your expectations. Your concerns regarding shipping delays, product availability, and support are extremely important to us, and we are committed to addressing them promptly.

We take your concerns seriously and are committed to addressing them to ensure we provide better service moving forward.

Order Fulfillment and Inventory:
We understand the frustration caused by delays in order processing and inventory issues. To minimize stockouts and improve fulfillment times, we can arrange pre-stocked items for your store. This will help reduce handling time and ensure more efficient order processing.

Product Limits:
We recognize that product availability is crucial to your business. Since we operate on a subscription model, we recommend upgrading to a higher-tier plan to access more product imports and additional features. To assist you, we would be happy to offer a free trial of an upgraded plan, so you can evaluate the benefits firsthand.

After-Sales Service:
Regarding your concerns with after-sales service, we assure you that for orders where we are responsible, we will process refunds according to our refund policy. Please feel free to reach out to us if any orders qualify, and we will make sure to handle them promptly.

Customer Support and Agent Experience:
We deeply regret that we did not meet your expectations with our customer support. We are committed to improving this aspect of our service and will continue working on providing better support to all our merchants.

We hope to maintain our cooperation in the future and will work even harder to serve you better. If you have any further concerns, please don’t hesitate to reach out to us.

Thank you for your understanding.

Sincerely,
Dropshipman Support Team

Edited November 29, 2024

ZERO STARS ! ️0️⃣

PATHETIC SERVICE

PATHETIC SHIPPING TIME FRAMES

PATHETIC IRRESPONSIBILITY

PATHETIC IN EVERY MEASURABLE WAY !

UNBELIEVABLE THEY STAY IN BUSINESS !

THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY❗
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?

THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER

IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !

IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....

RUN THE OTHER WAY FAST !

AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.

IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....

THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN ❗
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE❗

Topseat Variety Store
United States
Over 1 year using the app
Dropshipman replied November 22, 2024

Hello Topseat Variety Store,

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We take your concerns seriously and are committed to addressing them to ensure we provide better service moving forward.

Order Fulfillment and Inventory:
We understand the frustration caused by delays in order processing and inventory issues. To minimize stockouts and improve fulfillment times, we can arrange pre-stocked items for your store. This will help reduce handling time and ensure more efficient order processing.

Product Limits:
We recognize that product availability is crucial to your business. Since we operate on a subscription model, we recommend upgrading to a higher-tier plan to access more product imports and additional features. To assist you, we would be happy to offer a free trial of an upgraded plan, so you can evaluate the benefits firsthand.

After-Sales Service:
Regarding your concerns with after-sales service, we assure you that for orders where we are responsible, we will process refunds according to our refund policy. Please feel free to reach out to us if any orders qualify, and we will make sure to handle them promptly.

Customer Support and Agent Experience:
We deeply regret that we did not meet your expectations with our customer support. We are committed to improving this aspect of our service and will continue working on providing better support to all our merchants.

We hope to maintain our cooperation in the future and will work even harder to serve you better. If you have any further concerns, please don’t hesitate to reach out to us.

Thank you for your understanding.

Sincerely,
Dropshipman Support Team

December 12, 2024

Simple to use and very kind support.

GlobeGoods.ch
Switzerland
Over 1 year using the app
Dropshipman replied December 14, 2024

Hello GlobeGoods.ch,

Thank you so much for your kind words! We're thrilled to hear that you find our platform simple to use and that our support team was able to assist you. Your feedback motivates us to continue providing the best service possible. If you ever need any help, feel free to reach out — we're always here for you!

Best regards,
Dropshipman Support Team

November 13, 2024

Joe is a good support team member she has patience with customers

Multi-products Solution
Canada
Over 1 year using the app
Dropshipman replied November 14, 2024

Hello Multi-products Solution,

Thank you for your feedback! We’re thrilled to hear that Joe provided you with patient and helpful support. We’re proud to have team members like Joe who are dedicated to making sure our customers have the best experience. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Best regards,
Dropshipman Support Team

October 22, 2024

Very useful :)

Mau’Wea Apparel
United States
Over 1 year using the app
Dropshipman replied October 23, 2024

Hello Mau’Wea Apparel,

Thank you so much for the amazing 5-star review! We're delighted to hear that you found our service useful, as our goal is to provide our users with the best support possible. Your feedback means the world to us and motivates us to continue delivering an exceptional experience. If you ever need assistance, don’t hesitate to reach out—we’re always here to help!

Best regards,
Dropshipman Support Team

December 9, 2024

Easy, quick response time. I'm happy with the results

Merencalle
United States
5 months using the app
Dropshipman replied December 11, 2024

Hello Merencalle,

Thank you so much for your feedback and support! We're so glad to know that you are satisfied with Dropshipman. If you have any questions or need any assistance, please don't hesitate to reach out! We're here to help!

Thanks again for choosing Dropshipman!

Best regards,
Dropshipman Support Team

Edited December 19, 2024

18. Dezember | Bestellung am 15. Dezember

Bis ein Artikel überhaupt versendet wird, vergehen einige Tage. Dann vergehen nochmal mehrere Tage für den Versandweg. Der Kunde hält sein Produkt frühestens 25 Tage nach Bestellung in den Händen, obwohl ich höchstens 15 Tage als Versanddauer ausgewählt habe. Ich werde die Zusammenarbeit beenden.

UPDATE: 20. Dezember

Der bestellte Artikel wurde immer noch nicht versendet. Der Support vertröstet mit vorgefertigten Antworten und hilft einem nicht weiter.
Richtiger Kunden-Support sieht anders aus.
In unserem Fall hilft nur noch eine Klage auf Schadensersatz vor dem Amtsgericht in Hongkong.

Kameradenbuch.de
Germany
3 months using the app
Dropshipman replied December 19, 2024

Liebes Kameradenbuch.de,

Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben. Wir entschuldigen uns aufrichtig für die Verzögerungen, die Sie erlebt haben. Wir verstehen, wie wichtig es ist, die versprochenen Versandfristen einzuhalten, und bedauern, dass wir Ihre Erwartungen nicht erfüllt haben.

Bitte beachten Sie, dass wir die Umstände, die in Ihrem Fall zu den Verzögerungen geführt haben, aktiv prüfen und uns für die Verbesserung unserer Versandprozesse einsetzen, um schnellere Lieferzeiten zu gewährleisten. Ihre Bedenken hinsichtlich der Diskrepanz zwischen den versprochenen und tatsächlichen Lieferzeiten werden ernst genommen und wir arbeiten eng mit unseren Logistikpartnern zusammen, um dieses Problem zu beheben.

Wir schätzen Ihre Partnerschaft sehr und würden uns über die Gelegenheit freuen, dieses Problem zu lösen. Wenn Sie bereit sind, dies weiter zu besprechen, zögern Sie bitte nicht, unser Support-Team unter zu kontaktieren.

Vielen Dank für Ihr Verständnis und Ihre Geduld, während wir daran arbeiten, die Dinge in Ordnung zu bringen.

Herzliche Grüße,
Dropshipman-Supportteam

November 14, 2024

Cheap items, and could not find anything related to indoor gardening.

Agroliberte
Hungary
4 months using the app
Dropshipman replied November 15, 2024

Hi Agroliberte,

We apologize for any inconvenience you’ve experienced and appreciate your feedback regarding the product selection. While we strive to offer a diverse range of items, we understand your concern about the availability of indoor gardening products. Additionally, we are continuously working to ensure product quality and variety, including higher-value options to meet our users' needs.

If there are specific indoor gardening items you’re looking for, please let us know—we’d be happy to assist or explore sourcing them for you. Your feedback helps us improve, and we truly value your input as we aim to better serve your needs.

Additionally, one of our agents has contacted you via email to address any issues you may have.

Best regards,
Dropshipman Support Team

October 10, 2024

Thank you for your help today! You were very attentive and made sure all my questions were answered clearly. I really appreciate your effort and support! Ava I am so happy today and I had best experience with Ava

Fidow Boutique
United Kingdom
11 months using the app
Dropshipman replied October 11, 2024

Hello Fidow Boutique,

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Giving you best support and to help you is always our goal, and it’s great to know we met your expectations. If you ever need anything in the future, don't hesitate to reach out!

Best regards,
Dropshipman Support Team

September 24, 2024

She responded so quick.

Nakicha Wigs
United States
Almost 2 years using the app
Dropshipman replied September 26, 2024

Hello Nakicha Wigs,

Thanks so much for your kind words! It's our passion to support our customers as soon as possible, and we are thrilled to hear you’re satisfied with our service. If you have any more questions or need help, feel free to reach out anytime. We're always here for you!

Thank you very much for choosing Dropshipman!

Best regards,
Dropshipman Support Team