Reviews (280)

Overall rating
4.2
Counts per rating level
  • 69% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective integration and syncing between Shopify and Amazon, enhancing order and inventory management. They find the interface user-friendly and the customer support responsive and helpful. Key features like rule setting for product mark-ups and accurate inventory tracking are highlighted, improving operational efficiency and sales. The app also offers time-saving benefits for product updates and multilingual support.

November 10, 2024

Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.

Sossu
Estonia
2 months using the app
Feed.Biz replied November 15, 2024

We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out ...

February 8, 2024

While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.

FloorLife
United States
Over 3 years using the app
Feed.Biz replied February 19, 2024

Dear Jeffery,

We noticed you contacted us about a delay in order syncing. We sent you a response within 20 minutes, but haven't heard back yet. Just wanted to check if you ...

November 29, 2022

I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I ...

Nurdtyme
United States
Almost 3 years using the app
Feed.Biz replied December 7, 2022

Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly ...

Edited April 27, 2023

It is a great app and highly recommended. The support team and development are very professional where they took all our notes, improve the app and answer us in a reasonable time. Thanks for the whole team :)

Update: I'm sorry, but I have to change the review since we have to send many reminders for the support to reply to our submitted cases that related to critical issues in the account.
The ...

Noorart, Inc
United States
Over 2 years using the app
Feed.Biz replied October 18, 2021

Yes, we need all of you to improve the App and it's always a great pleasure to exchange with real pro merchants, thanks a lot for this very nice review, and don't hesitate ...

Edited June 15, 2023

Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en ...

Les Copains Gourmands
France
Almost 2 years using the app
Feed.Biz replied June 20, 2024

We greatly apologize for the inconvenience this has caused you. We appreciate your feedback and since then, our developers worked hard to improve the app, especially its ...

March 24, 2024

Slow customer service response, complicated instructions

Inland Roasters
United States
10 months using the app
Feed.Biz replied June 6, 2024

We apologize for the experience and the frustration this has caused to you. We have reached out to you via email to gather more information and assist you with exporting your ...

April 11, 2024

Bad support

POOPEYS Baby Care | Onlineshop
Germany
6 months using the app
Feed.Biz replied June 5, 2024

We apologize for the experience and the frustration this has caused. We have reached out to you via email to gather more information and assist you with your product listing ...

October 3, 2022

We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a ...

BLFStore
France
5 months using the app
Feed.Biz replied June 17, 2024

We terribly apologize for the inconvenience this has caused you. Your feedback is greatly appreciated. We have made huge improvements since then, which include the app's ...

July 27, 2021

Very hard to understand how the app works. Can't recommend while there is better apps available. But there are tutorial videos

Humma Hobby Horses
Finland
3 months using the app
Feed.Biz replied August 9, 2021

Yes indeed, the App may seem complicated and may require some training, as it has many features, that's why our support is free and you should not hesitate to contact it, ...

May 11, 2022

I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.

Paris House Of Beauty
United States
About 1 month using the app
Feed.Biz replied May 12, 2022

Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
After checking the emails you had with the support, I can see that you received an ...