Reviews (259)

Overall rating
4.3
Counts per rating level
  • 69% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration of Shopify with Amazon, streamlining inventory management and order fulfillment. It enhances operational efficiency by allowing direct Amazon order fulfillment through Shopify, potentially reducing shipping costs. Key features include real-time synchronization of orders and inventory, direct product exports to Amazon, and tools for managing product listings. Merchants appreciate the reliable integration and customer support, with staff like Keterson and Harvey noted for their responsive and effective assistance.

October 7, 2024

It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it!

Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!

Udder Delight Natural Skincare
United States
About 1 month using the app
Feed.Biz replied October 9, 2024

This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!

August 8, 2024

Harvey V. has been a huge help in thinking through how to set up this extension to meet my store's specific business needs. From brainstorming configuration ideas to sending screenshots to actually adjusting my settings himself, he's supported me well through this process. Thank you, Harvey, for your patience, diligence, and excellent work!

seeJesus
United States
6 months using the app
Feed.Biz replied August 23, 2024

What a fantastic review! We've worked really hard to continuously improve supporting our customers and we're glad to know how it pays off with you experiencing this.

September 3, 2024

keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.

BlissfulTrendz
United States
3 months using the app
Feed.Biz replied September 23, 2024

That's fantastic feedback! We take pride in having a dedicated and helpful support team, and your feedback helps us ensure we're providing the best possible experience for everyone.

Edited October 1, 2024

5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!

VacationGrabs
United States
9 days using the app
Feed.Biz replied September 30, 2024

Thanks for the amazing review! This helps our business a bunch! We're glad you're having a great time with the app and our support team. Feel free to reach out anytime!

October 25, 2024

In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.

PRObiom
Switzerland
7 days using the app
August 23, 2024

Great Support and loved the app, Never seen integration app like this.

Naivri
India
Over 1 year using the app
Feed.Biz replied August 28, 2024

We're always striving to provide the best possible support. Your feedback means a lot to us!

September 10, 2024

Very helpful. Without him, I will definitely lost! Thank you so much for having this app and also the help center.

Memoir Muse Store
Thailand
24 days using the app
Feed.Biz replied September 23, 2024

We're so glad to hear that our app and support team were able to help you! We're also happy you found the help center useful. It's designed to be a valuable resource for our users, so we're glad it's working for you!

July 25, 2024

Very nice app and using it now for a long time, didn't got any problems, very easy way to export products to amazon and sell and the support team is also helpful.

Nexellus
United Kingdom
4 months using the app
Feed.Biz replied July 29, 2024

We appreciate your kind words! We strive to provide the best possible experience.

August 30, 2024

Got started selling and Keterson was awesome and help me with the set up.

HELIOS OASIS
United States
About 1 month using the app
Feed.Biz replied September 23, 2024

That's wonderful to hear! We're so glad Keterson was able to help you get started with selling. It's fantastic when our support team can make the onboarding process smooth and easy. 😊

If you have any further questions as you get going, feel free to reach out anytime! We're always here to help you succeed.

September 20, 2024

You was very professional and patient. Well recommended, The app was fantastic

TRAVEL ACCESSORIES
United Kingdom
4 months using the app
Feed.Biz replied September 23, 2024

Thank you for the kind words! This feedback helps our business greatly and we're really happy that you're having a wonderful experience on this.