Reviews (224)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app essential for streamlining Amazon product listings, syncing inventory, and fulfilling orders between Shopify and Amazon. It offers real-time updates, SKU matching, and customizable pricing rules across multiple marketplaces. The app is praised for its reliability, seamless integration, and effective onboarding sessions. Customer support is highlighted as responsive and available even during late hours, ensuring smooth operations and increased sales.
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Have gone through rough patches lately with support and product function, but after some debugging it appears to be running as intended.
Am told this was due to all the changes that Amazon implemented in such a short period.
Will review over the coming weeks and revise if necessary.
Thank you for sharing your feedback. We’re sorry to hear about your experience. We’ve already reached out regarding your concern and are very eager to resolve this as quickly as possible. Please check our previous message and let us know how we can make this right for you. We appreciate the opportunity to help.
Reportei um erro anteriormente e foi-me indicado pela vossa equipa que o problema iria ser resolvido. No entanto, cerca de uma hora depois desse contacto, o meu acesso ao suporte e ao dashboard da aplicação foi bloqueado sem qualquer explicação.
Neste momento:
* não tenho acesso ao dashboard da app;
* não consigo contactar o suporte através dos canais habituais;
* não tenho visibilidade sobre o estado da integração com a Amazon.
Esta situação é extremamente preocupante, especialmente porque ocorreu após eu ter reportado um problema.
Solicito, com urgência:
* esclarecimento sobre o motivo do bloqueio;
* restabelecimento imediato do acesso à aplicação;
* confirmação se existe algum problema ou restrição associada à minha conta.
A minha operação está a ser diretamente afetada, pelo que agradeço uma resolução rápida.
Thanks for sharing this with us. We've reached out to you through email to continue assisting you. We've shared troubleshooting steps you can try, and feel free to inform us through email if there are any difficulty. We're looking forward to hearing back from you.
a little confusing but it works and their support is helpful
We're glad to hear about the support experience! We're definitely improving the app further and your support is very much appreciated.
03/21/2026: This app could be great if it has better support and prompt response with issues. Waiting for over 5-6 weeks and still don't have any solution for theyr system/technical problems.
This app could be good if Harvey and Keterson could be prompt in responding to support questions. We are stuck for days with questions and not knowing how to fix the issues.
I was asked to remove my bad and frustration reviews before. This time, I would warn everyone to beware. Give yourself a week to time if you want support or have questions, and are willing to wait until they get back to you.
2/16/26: We scheduled a call with support 5 days in advance and no-showed. No response on the chat.
Thanks for letting us know about this. Checking on the conversation records, we've been having constant responses to your messages. We highly advise checking on your emails as well as our conversations and replies, and also send over to your emails for continuation.
Additionally, please let us know regarding the issue that has not been solved yet. We have been inquiring further regarding reported issues, but as we have not received replies to our questions, we were unable to investigate. Further information regarding these issues would help us greatly in resolving them promptly.
Looking forward to your response so we can resolve these issues. Thank you!
We had a great customer experience with Harvey
Thanks so much for the amazing review! We're glad to hear about your support experience and this means a lot to us.
Great platform and customer service is always helpful. Thanks so much!
Wonderful review! This 5-star means so much to us! Thank you!
Support réellement présent. Et des conseils en plus. Merci de faire l'effort d'écrire en français c'est un plus.
Bonne équipe serviable
Dommage que le chat se déconnecte dès que l'on change d'onglet.
ottima assistenza presente e reattiva. risolvono sicuro il problema. grazie di tutto
Thanks for this amazing review! We appreciate sharing your experience with us and for your kind words.
Ketreson was an absalute GEM!
We're thrilled to hear about this! This helps us a lot and we're more than happy to inform him about the great work he's done. Thank you!
We've been using this app for years to fulfill orders and sync inventory, and it has been consistently reliable. Everything runs smoothly, and the app performs exactly as expected. Customer service is responsive, helpful, and quick to resolve any questions. Highly recommended for anyone looking for a dependable solution.
Thanks for the wonderful review! Your support and feedback mean so much to us.
