Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this appointment booking app for its user-friendly interface and extensive customizability. It integrates well with Shopify, allowing easy booking and payment for slots. Merchants value its ability to sync appointments with personal calendars and its consistent performance. The support team is praised for their quick responses and willingness to add features. The premium tier offers additional features like group booking and widgets. The setup process is straightforward and customer service is exceptional, often providing one-on-one assistance calls.

September 22, 2021

Great support. Great service. However, the app claims to be suitable for Shopify POS and this is not the case for physical stores or omni channel use. For example, they have a POS grid tile to create a booking on-site. Now imagine a customer is in front of a team member needing to book a follow-up appointment. In the Shopify admin, a range of unavailable dates are blocked plus a few appointments are on the books. Unfortunately, these unavailable dates and booked time slots do not display in Shopify POS version. As a matter of fact, it shows all time slots as available which is ludicrous. This is a huge problem because if a guest/customer is in front of us and needs to book while in the physical store, we are not able to see what's truly available and end up over-booking which is not good customer service. So they need to fix this immediately. Second, for business that have a physical presence, Google now has Google Reserve where the API of this app could be made available as a Google Partner. This will allow direct booking functionality built into the business' Google profile. I believe Appointo should look into adding this feature. Thank you very much and look forward to the updates sooner rather than later.

KOKOBÉRNA
United States
5 months using the app