Appstle℠ Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (318)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this loyalty app for enhancing customer engagement and retention through its loyalty points feature. It integrates smoothly with Shopify and offers customizable loyalty programs, referrals, store credits, and VIP tiers. The interface is user-friendly and the app supports integration with Klaviyo. Exceptional 24/7 customer support is frequently highlighted, with the team providing personalized assistance such as video tutorials.
Refine
-
By rating
It's "ok". Two problems we came across:
(1) We signed up for a trial based on Appstle website stating that it has Store Credit as a feature (see their pricing matrix). It doesn't.
(2) We wanted to automatically award points when a customer signs up for the loyalty program. Problem is, this doesn't happen when the user is already a customer. It ONLY awards points when the person is new entirely (not a customer). 99% of our loyalty program signups are AFTER the first sale takes place, so this feature doesn't work for us. Customer support regard this as "expected behavior". I don't. So we're going with another loyalty app.
Dear Merchant,
This is Ria, the co-founder at Appstle. I apologize for the less-than-stellar experience with our Loyalty app. The 'user behavior' and 'points awarding' rule you have mentioned can be achieved, and our development team has already implemented it after receiving your feedback.
Regarding Store Credit, store credits are generally given as a refund or gift and can be done using Appstle Loyalty. If you have any specific use cases to achieve around store credits, I would love to hear it, and we will try to implement it if possible. Our CPO had also reached out to you separately regarding this.
Please reach out to us at support@appstle.com if you would like to give us another chance, and we will assign an experienced engineer to help you with the setup.
So far this app is great! It was easy to set up and the support via live chat is SOO responsive and helpful! Couldn't ask for more.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Excellent service!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
The app is comprehensive, and its standout feature is the exceptional customer support. They respond promptly to address any issues you encounter, going above and beyond to assist you.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
excellent support. team has helped me with all my questions. I've been using the app for only a short time and already it is transforming the way my customers use my website.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Very good customer service! App is also good!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Such a great customer service!! Replied within 2 minutes and instantly helped me with changing the colors so the loyalty program fits my webdesign. Shout out to Nancy for her great help and kind advice.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
very nice app with a good support and loyalty program, i will continue working with tham
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Customer service has been amazing. They help me set the whole thing up and transfer from Smile. Im so happy I made the switch!!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Easy to use and good help/chat in a very timely manner
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.