Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customized loyalty programs, noting its ease of use, flexibility, and seamless Shopify integration. It's recognized for enhancing customer engagement and boosting customer lifetime value. Merchants also report a smoother, faster purchase process for customers. The app's customer service is frequently praised for its responsiveness, efficiency, and proactive approach, including quick issue resolution and willingness to make customizations as per merchant needs.

Edited January 23, 2024

Updating to 3-stars for a prompt attention from Appstle Customer Service and changes made to the app based on issues we identified. We are standing by for additional changes as discussed (e.g. activity/audit log) that will make this app ready for primetime, at which point we will reconsidering implementing this app for our store.

Patriot Shave
United States
About 2 months using the app
Appstle Inc. replied January 20, 2024

Hello.

Ria here, the cofounder of Appstle. Thank you for the feedback. And Thank you for your continued trust on Appstle Subscriptions.

We are working on adding the features you mentioned for Appstle Loyalty on high priority. The Activity Logs is already in the works, and should be ready soon. We will keep you informed. Feel free to reach out to me anytime at ria@appstle.com or support@appstle.com. We are available 24x7x365.

January 31, 2024

It's "ok". Two problems we came across:

(1) We signed up for a trial based on Appstle website stating that it has Store Credit as a feature (see their pricing matrix). It doesn't.

(2) We wanted to automatically award points when a customer signs up for the loyalty program. Problem is, this doesn't happen when the user is already a customer. It ONLY awards points when the person is new entirely (not a customer). 99% of our loyalty program signups are AFTER the first sale takes place, so this feature doesn't work for us. Customer support regard this as "expected behavior". I don't. So we're going with another loyalty app.

Sienna Wolf
United States
9 days using the app
Appstle Inc. replied February 12, 2024

Dear Merchant,

This is Ria, the co-founder at Appstle. I apologize for the less-than-stellar experience with our Loyalty app. The 'user behavior' and 'points awarding' rule you have mentioned can be achieved, and our development team has already implemented it after receiving your feedback.

Regarding Store Credit, store credits are generally given as a refund or gift and can be done using Appstle Loyalty. If you have any specific use cases to achieve around store credits, I would love to hear it, and we will try to implement it if possible. Our CPO had also reached out to you separately regarding this.

Please reach out to us at support@appstle.com if you would like to give us another chance, and we will assign an experienced engineer to help you with the setup.