The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Great quality products but they take weeks and weeks to get to the customer and I've had some orders get lost. Quite hard to get a response from them also. The face masks which should be a priority currently take longer than all the other things. Hoping it well get better as I do like the products.
We do apologize for any delays with our emails during the last few months. We did see a much larger number of emails than normal and we are now back at our regular response times.
As for our production times it did take a while to catch up due to COVID-19 and all the related measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping
Please reach out to us if you have any questions. I hope you will consider us again.