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Attentive's SMS-first platform helps brands engage through two-way, personalized conversations.
Build a Winning Strategy: Refine your SMS strategy as you scale with playbooks, expert advice, and guidance from our industry-leading team. Prewritten campaign templates save you time. Grow SMS subscribers faster: Quickly grow your text and email subscriber lists with our patented two-tap technology. Two-Way Journeys: Send personalized two-way messages across customer lifecycle, such as limited-time offers, new products, order updates, customer support, Text-to-Buy via Shop Pay and more.
- Playbook: Our CS team helps you set, track, and deliver program KPIs
- Growth: Grow SMS list faster w/ patented two-tap technology and high-performance
- Identity: Power segmentation and personalization with rich identity data points
- Messaging: Drive high CTRs in the customer lifecycle with personalized messages
- Compliance: In-house TCPA experts & templates ensure your program is compliant
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Gorgias
- Okendo
- LoyaltyLion
- Zendesk
- Rebuy
- Loop Returns
Categories
Managing campaigns
Workflow automation
Pricing
External charges may be billed by Attentive separately from your Shopify invoice. Learn more
Free
Free to install
Get Started: Minimum 30-day free trial. Month-to-month and long-term agreements available after free trial.
All charges are billed in USD.
Reviews (54)
coming from a store owner, this is the WORST company to work with. Stay far, far away. Lock you in contracts, tech is TERRIBLE, wasted so much time, energy and resources with this company.
Do not trust Attentive.
They tie inexperienced entrepreneurs into long contracts, then fail to deliver on their promises.
If you get behind on a bill, they will ruin your credit score.
There is no reason to use Attentive when Post Script is better, cheaper, and doesn't have shady business practices.
Attentive has been a game-changer for our marketing efforts, providing us with the tools and support needed to achieve significant growth. Their comprehensive platform, featuring prewritten campaign templates and expert playbooks, has made it easy for us to craft effective campaigns and scale our strategy seamlessly. The innovative two-tap technology has been particularly impactful, allowing us to rapidly grow our SMS and email subscriber lists and engage our audience more effectively.
What sets Attentive apart is their exceptional customer support. The team consistently surrounds us with experts who offer valuable insights and help drive positive KPI results. Their dedication to our success is evident, and it's why we've not only entrusted them with our SMS marketing but have also migrated our email marketing efforts to their platform. Attentive's forward-thinking approach, including the development of new tools with AI technologies, ensures that we stay ahead of the curve and meet our business objectives. I cannot recommend Attentive enough to anyone looking to elevate their marketing game; they are an indispensable partner in driving success.
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Attentive has been a game-changer for your marketing efforts and that our platform, especially the two-tap technology, has helped you achieve significant growth. It's also fantastic to know that our customer support team has made such a positive impact on your experience. We're committed to continuously innovating and providing the tools you need to stay ahead of the curve. Your recommendation means the world to us, and we're honored to be your partner in driving success!
We love Attentive - we've now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. The only real obstacle we've come across is a lack of integrations with Shopify Markets - for example, we have the US and CA on one Shopify account and although they're two separate Attentive accounts, we are limited to how many journeys linked to Shopify events we can do for Canada. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.
Thank you for sharing your experience and for your continued trust in Attentive across multiple countries! We're glad to hear that the setup and integration have been smooth and that our team has provided friendly and knowledgeable support. We appreciate your feedback regarding Shopify Markets, and we understand the importance of having more flexibility with journey creation. Please know that we're always working to improve our integrations and address these kinds of limitations. Your recommendation means a lot to us, and we're here to support your success as you expand your SMS program!
Run…don’t walk away from this company.
I asked if I could get out of my contract and they said no. I knew it was a long shot but I figured I would ask.
Then a few weeks later I got a bill for $11k which was the remaining of my contract.
I emailed and said I didn’t cancel my account and they said there was nothing they could do and the bill was due.
They ignored my emails and phone calls and sent the bill to collections.
I’ve ran my store for over 20 years and have a 100,000 order trophy from Shopify and this is hands down the WORST company I’ve ever worked with.
If you are a new store stay away.
Don’t believe the promises. Find literally anyone else to text your customers through. Do not use attentive!
I’ve also never left a bad review in my life but attentive truly earned this one.
Support
App support provided by Attentive.
Resources
Launched
July 2, 2020
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