Attentive: SMS + MMS Marketing

I've used Attentive SMS and MMS messaging the last four years and love the platform and customer service. Whenever I run into an issue, I'm able to communicate with my CSM or White Glove Service, making it a seamless process that's not frustrating.

Attentive is constantly making new updates to the platform, making it a great experience for customers to receive updates and offers in a timely manner. I like being able to update journeys and with the press of a button, turn on a journey that I can tailor with specific copy and brand voice.

Overall, I love how user-friendly the interface is and how it has strong integration capabilities with e-commerce platforms such as Shopify, making it a go-to with any company I work at. I definitely recommend!

I recently tried Attentive, and it’s been a great tool for connecting with my customers directly through SMS. The app makes it easy to send out personalized messages and promotions that really catch my customers’ attention. Since using it, I’ve seen more engagement and even a boost in sales!

We love Attentive - we've now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. The only real obstacle we've come across is a lack of integrations with Shopify Markets - for example, we have the US and CA on one Shopify account and although they're two separate Attentive accounts, we are limited to how many journeys linked to Shopify events we can do for Canada. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.

Attentive has become a crucial pillar of our SMS marketing efforts, allowing us to reach customers in a way that feels authentic and effective. The platform’s flexible automation and segmentation capabilities let us tailor messages with ease, driving both engagement and retention. The data-driven insights have empowered us to refine our strategy continually and deliver campaigns that resonate on a personal level. Plus, the ease of integrating with our existing tools has made scaling our SMS program straightforward.

Attentive has been a game-changer for our marketing efforts, providing us with the tools and support needed to achieve significant growth. Their comprehensive platform, featuring prewritten campaign templates and expert playbooks, has made it easy for us to craft effective campaigns and scale our strategy seamlessly. The innovative two-tap technology has been particularly impactful, allowing us to rapidly grow our SMS and email subscriber lists and engage our audience more effectively.

What sets Attentive apart is their exceptional customer support. The team consistently surrounds us with experts who offer valuable insights and help drive positive KPI results. Their dedication to our success is evident, and it's why we've not only entrusted them with our SMS marketing but have also migrated our email marketing efforts to their platform. Attentive's forward-thinking approach, including the development of new tools with AI technologies, ensures that we stay ahead of the curve and meet our business objectives. I cannot recommend Attentive enough to anyone looking to elevate their marketing game; they are an indispensable partner in driving success.

Attentive's platform customization and automation capabilities are top-notch, enabling us to create engaging, personalized messages and efficient campaigns. They've made meaningful updates to their data visualization and analytics providing more valuable insights so we can continue to optimize our strategy. Their integrations and segmentation options further enhance our ability to easily manage campaigns and targeting. Our account team is excellent and the support, innovative features, and reliable service make it the best choice for us.

I have worked with Attentive for several years across different direct to consumer businesses. They have consistently been a great partner to scale the SMS channel. From onboarding to ongoing strategy calls - they have provided 10/10 service to see the most revenue and ROI from SMS.

We use Attentive for SMS Marketing and it's been a game changer. Very easy to use and also their support team is the best. They're really invested in your business and want to see you succeed. Highly recommended if you're consider SMS/Email marketing!

Attentive has been a great partner and really helped elevate our SMS channel. The support we've received has been hugely beneficial in not only helping with setup and onboarding but ongoing, keeping our program fresh and evolving over time.

BEWARE: My repeated requests for cancellation have gone either challenged or ignored for almost a year. Now, after my third request, I “haven’t given proper notice”. The thoughtless response is very frustrating. It appears that either no effort was put forth to look into my repeated requests to cancel my account OR their practices are predatory and shady. Either way, it’s unacceptable and I highly encourage you to choose Klaviyo, PostScripts or any other company that doesn’t require a contract or a meeting for every simple request.