Reviews (113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for boosting SMS and email marketing, leading to higher engagement and revenue. The intuitive interface simplifies campaign management and automations, with a strong template library and AI tools. Seamless Shopify integration ensures reliable performance and accurate reporting. Customer support, especially the White Glove service, is highly valued for its responsiveness. Regular updates and strategic guidance keep merchants ahead in their marketing strategies.
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Awful. UX and UI is just awful and it's so buggy. I'm locked to 3 years contract otherwise would be abandoning ship long time ago.
I regret not doing my proper homework as I should have before signing with them because their marketing seems so sleek and polished. Only a few months in I started noticing all the problems.
Now over a year in, I have new issues I discover every few months.
I wish I stayed with Klaviyo or moved to Brevo.
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you taking the time to let us know. A member of our team will be reaching out to learn more and see how we can help.
We've been using Attentive across our D2C fashion brand and the platform has genuinely transformed how we approach CRM. The segmentation is powerful, the journey builder is intuitive, and the native integration with Shopify (and Meta, for audience syncing) means everything just works without endless workarounds.
But honestly, what sets Attentive apart isn't just the tech, it's the people. Our account team has been incredibly responsive, proactive, and invested in our growth. They take the time to understand the business, suggest strategies we hadn't considered, and treat us like a true partner rather than just another account. That's rare.
The reporting is solid, deliverability has been excellent, and the platform scales well as our sends and audiences grow. Every major moment we've run through Attentive has performed beyond expectation.
If you're a Shopify brand serious about email and SMS, this is the platform. Five stars, no hesitation.
We launched SMS with Attentive in June 2022 and have enjoyed growing our SMS offering as the platform has also developed and improved over the years. The CSM team are very supportive and have helped us optimise and grow our programme. Their support team, Whiteglove is also amazing, they reply promptly and with great technical understanding! Overall, a great platform to use!
We have been with Attentive for SMS for nearly 2 years and couldn't recommend them enough whether you are looking to launch an SMS channel or optimise your existing one. The support is excellent, and having regular catch ups with our CSM is really helpful (especially as a team of one!). The platform is also very easy to use.
We use Attentive for newsletters and journeys across both of our brands, and we couldn’t recommend them more. The platform is really easy to use, understand, and navigate, which makes managing campaigns and automations straightforward.
Performance has been strong, and we’ve seen great results from our SMS activity. Our account manager, Maya, has been especially helpful. Overall, it’s been a very positive experience, and Attentive has become an important part of our marketing strategy.
We've been using Attentive for around a year now, starting with SMS, then moving our emails over too. It's super user-friendly, and any issues we have faced have been quickly resolved thanks to our account manager and the White Glove support team. Our account manager Maya always goes above and beyond, providing excellent recommendations and support to grow our channels. We've seen great results and couldn’t recommend Attentive more!
We’ve had a really positive experience with Attentive for building and running our SMS channel. The platform is so easy to use, and we've seen huge growth since onboarding. Our CSM, Rohanne, is always on hand to help with any new tech set ups, questions we have, or suggestions of ideas that always align with our brand TOV. Very excited to see what we can do next with Attentive!
The platform is intuitive and easy to navigate. We’ve received excellent support and performance has been great. Our account manager Maya has been particularly helpful- she provides great recommendations, is highly reliable, and is knowledgeable. Overall, it has been a very positive experience so far!
We’ve had a really positive experience with Attentive. The platform is intuitive and easy to use, which makes building and managing SMS campaigns simple. It integrates well with the rest of our tech stack, allowing everything to run smoothly alongside our other marketing channels. The Attentive team has also been incredibly helpful – always responsive, knowledgeable, and proactive when it comes to support and optimisation.
We switched to Attentive this year for SMS (and most recently email) and we couldn't recommend them higher. They have been so supportive in our goals, the platform is easy to use and even in the past 30 days we have seen a +113% uplift in text revenue. A special thank you to both Maya and Dom.
