Overall rating
2.5
Counts per rating level
  • 50% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 32% of ratings are 1 stars
November 21, 2021

Worked fine at first, but one day I discovered it had broken and would not play audio. I am unsure of how long I had been charged for a broken app, and this would explain a drop in conversions. I was using audio linked from sound-cloud and this stopped working. I tried uploading my audio directly to the app, but I just received an undefined error.

DarkStream Audio
United Kingdom
7 months using the app
Widgetic replied February 15, 2022

Hi there. This was an update from SoundCloud that broke the linked tracks. It's been addressed.

Edited January 25, 2018

Very good with quality presets! great response time if needed help and was very helpful, keep in mind that if you use this app it may not work with safari try googlechrome and it should work great!

Rxchxe
United States
2 months using the app
June 17, 2019

So far I'm really liking this app! Easy to customize and support is very responsive and helpful! Would definitely recommend to any musician that's selling music in their store :)

AniaBshop
Spain
About 1 month using the app
October 22, 2020

This app was cool for like 2 seconds but then it broke. I am no longer able access the backend. I contacted support days ago but no response. Please fix!

JuseBeats.com
United States
9 months using the app
Widgetic replied October 22, 2020

Just a quick note to let you know the issue has been addressed.

June 26, 2019

Even after upgrading to the subscription plan, I couldn't upload any more than my 3 tracks that had already been uploaded.

chappellsound.com
United States
About 2 months using the app
Widgetic replied June 26, 2019

Hi. This is now fixed, you should be able to upgrade again.

Edited March 15, 2021

terrible!! I had installed it all and after 2 months it collapsed and all my files were offline. I used the audios for a workshop, so when this happened my whole on line workshop was on hold!!! And no customer support at all to resolve this problem. You should have informed your customers that it would be offline because of maintenance issues. Also when calling out to you, no reaction at all! Very bad service!

Open Your Heart studio
Netherlands
About 2 months using the app
Widgetic replied March 15, 2021

Hey there. The app was temporarily down for a few hours as we went through some maintenance. Appreciate your feedback.

Edited August 28, 2017

Nice widget, definitely recommend you do the upgrade!
Did the research and if you get your songs registered with sound scan you will get credit for spins as long as you host with a recognized reporting stream site...
Also the support team is amazing and extremely knowledgeable!

Daniel Robledo
United States
14 days using the app
Edited June 4, 2019

So I just bought this , I really like the ease of customizing but I was very surprised when I realized there is no volume control , that was a major letdown and very unexpected. !? I must assume this would annoy some buyers browsing the site. ***Responding to answer** Is that why Youtube, Vimeo , Soundcloud and all other sites have a Volume control ?
Not everyone is browsing on a phone , not a good reason to skip the volume control at all. Essentially , having volume control is not a "useful feature" for an Audio player? ... nonsense. Lol

LalalandAudio
Iceland
19 days using the app
Widgetic replied June 3, 2019

Hi there, thanks for the review. There are a couple of reasons:
1. You cannot autoplay audio, as Google and Apple restrict this on their browsers.
2. People today use their devices to control the volume.
3. There is a mute button which is all that's needed, when someone wants to turn off the audio.

Our focus is to bring the most useful features to our users, and this isn't one. :)

Edited December 20, 2019

Aucune aide en ligne pour installer l'application , a fuir
Ca ne sert à rien de renvoyer des exemples de site, on passe 2H pour rien, de plus Shopify ne répond jamais au SAV

REAGAN BEACHWEAR
France
17 days using the app
Widgetic replied March 19, 2020

Hey there. We're providing step by step instructions on adding the app to many places on a theme. We understand Shopify will make it even easier for merchants to add apps using drag and drop UIs, and we'll be on top of that when ready as well.

Please follow this guide:
https://help.widgetic.com/integrations/Shopify/how-to-embed

Edited January 16, 2019

There was a problem with the app not working and developer was quick to respond. So far the app does everything it claims to do, I was impressed with all the player formatting options. UI was easy to figure out and embed on any page/blog post. So far so good. I took one star off because it doesn't increase the height of the player when I edited this. It hops back to the original 50px.
https://penandposh.com/blogs/blog/how-to-convert-an-image-into-an-svg-cut-file

Keep improving developer! This will be a great app if a couple of these annoyances are removed.

Pen + Posh
United States
16 days using the app
Widgetic replied April 4, 2019

Hey there. The app does resize the height to fit your content. You need to set the Autoscale option to true, in the Embed Modal.