Reviews (1,666)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless currency conversion, enhancing global customer engagement by allowing easy currency switching. It is noted for its simple setup, compatibility with various themes, and real-time conversion with competitive rates. Exceptional customer support, particularly from team members Jon, Pol, and Therese, is frequently praised. The app's free pricing model is appreciated for providing value, especially for small businesses looking to expand internationally. Additionally, its user-friendly interface and responsive live chat feature are key in improving both merchant and customer experiences.
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Great help! very fast!
So glad to hear you found our service helpful and fast! Thanks for the great review!
- Kevin & Nova Apps Team
Great Support
Thanks for the review! If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Kevin & Nova Apps Team
Quick assistance!
Glad we could assist you quickly! If you need anything else, we're here to help. Thanks for the feedback! 😊
- Kevin & Nova Apps Team
Yaci from the support team is the BEST :)
Yay, thanks for the shoutout! We'll pass your kind words to Yaci. Glad to hear you had a great experience with our support team.
- Kevin & Nova Apps Team
PERFECT
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Nova Apps Team
Good support assistant fast and relivable as always.
Great to hear our support was fast and reliable for you! We're always here to help. Thanks for the kind words! 😊
- Kevin & Nova Apps Team
Worst app. Don't waste your time it It just Converts currency on Product page but when User Proceeds to checkout it switch backs to Store's Native currency.
Hi there,
Pat here from Nova Apps Tier 2 Support. I've just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it.
I understand your frustration with the currency conversion issue, and I'm sorry that we weren't able to meet your expectations in this regard. Unfortunately, Shopify does not allow apps to customize the checkout process, including currency display. As a result, when customers proceed to checkout, prices will revert to your store's native currency, regardless of their selections elsewhere on the site.
This restriction is likely in place for security reasons, as the checkout page contains sensitive customer and bank details. While we would love to provide a seamless currency conversion experience throughout the entire purchasing process, it's currently beyond our control due to Shopify's limitations.
Please know that we take every piece of feedback seriously and are continuously striving to improve our services. If you ever reconsider using our app in the future or have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.
Once again, I apologize for the inconvenience caused, and I wish you the best of luck with your future endeavors.
Best regards,
Pat
they helped me really quick!
Thank you for your kind words! We're thrilled to hear you received prompt service. Your satisfaction is our top priority!
- Kevin & Nova Apps Team
Izzy was super helpful
Thanks for the feedback! We're so glad we could help. If you need anything else, just let us know.
- Kevin & Nova Apps Team
I would like to thank Izzy for her exeptional help.
So glad to hear you received exceptional help! Your thanks mean the world to us. 😊 Feel free to reach out anytime!
- Kevin & Nova Apps Team