Auto DS: AI Dropshipping & POD

Hello, I rarely leave reviews but I feel compelled to let you guys know about this over the top customer service from Eva Mos; agent from AutoDS. Firstly, As a new Shopify dropshipping store owner, I have been using AutoDS as my dropshipping choice, to distribute my products. What you should know about me, is my technical skills is sub-par at best. Since my store was just an idea,I’ve been at most, emailing and making the most use, of their online support chats to get answers. It was the week before launch and of course, I was in a deep state of panic because I had done a test order and although I received my receipt from my store along with my order number, I unfortunately was not able to locate my tracking info. I immediately did what I had done countless times. I obtained proof of what I had and explained to several AutoDS agents what my issue was. Unfortunately AutoDS’s agents couldn’t seem to resolve the issue so they advised that a specialist would be in touch. While waiting to speak with a specialist, I remembered a couple days prior another agent had appeared in my WhatsApp. I acknowledged the agent Eva Mos in my WhatsApp chat and from there it was a different world.. She first apologized for the stress I was having we worked together step by step on this day and after an hour she spoke to me not as an agent but as one human being to another. She convinced me to hold off for an additional week of the relaunch of my store and she would work with me everyday, to be certain that there would be absolutely zero issues, before I opened my store. What other company does this? I agreed to hold off on opening my store. We worked every morning for 5 days, to make sure that my store would run smoothly, for my customers and that meant the absolute world to me . Thank you Eva Mos, not only for going above and beyond, but for being human too.

AutoDS’s response still does not address the main issue. Their own Help Center has referred to a “variation limit” for a long time and clearly explains that published product variants count toward the subscription limit. However, the Shopify pricing page continues to advertise “200 Products,” “500 Products,” and “1K Products,” without clearly stating that these figures actually represent product variants rather than individual products.
In practice, the plans are limited by product variants. For example, one apparel product with 5 sizes and 6 colors creates 30 product variants and consumes 30 units of the plan limit. This means a plan advertised as supporting “500 products” may accommodate only about 16 such apparel products, not 500 actual products. This distinction is especially important for fashion stores, where multiple sizes and colors are standard.
AutoDS has clearly been aware of this calculation for a long time because it is documented in its own Help Center. Therefore, why is the Shopify pricing page still using the word “products” instead of clearly stating “product variants”? Why is this critical limitation placed inside support documentation rather than displayed prominently before merchants subscribe and pay?
A generic acknowledgement of the feedback does not resolve the issue. AutoDS should directly explain why the sales page uses terminology that can give merchants a substantially different impression of the plan’s real capacity. The pricing page should clearly advertise “200 product variants,” “500 product variants,” and “1,000 product variants,” not “products.”
Continuing to use the less accurate wording despite knowing how the limit is actually calculated creates a serious transparency concern. Merchants deserve to understand the true capacity of the plan before subscribing, not after discovering the restriction through support articles or after importing their products.

AutoDS is a large and professional company, and for that reason transparency should be one of its core principles. Unfortunately, the current wording does not reflect that standard.

AutoDS is a great source to curate items for your shop. Customer service is excellent and setup / user experience of platform is intuitive. From in depth tutorials, to a wide variety of products, this is a one stop shop if you know what you are doing.. ;-)

Good luck out there, and may you be prosperous ~

NTrendSic Mystic

I cancelled this app during my free trial period and they still went ahead and tried to debit my card. And again I have been charged a second month for an app that is not even installed on my store. Unacceptable!

The user support staff are extremely helpful and knowledgeable. Unfortunately, you have to 1) first go through and A.I that can repeatedly take you round in circles. 2) A poorly designed and clumsy defined screen. If you create a list of products and need to check price comparisons against other sellers, you have to go back to the beginning and search for the products by name. 3) The guides videos and the affiliate partners are so eager to make money off of you to sign-up that many promise the moon and when you start the journey you are stuck with multiple issue e.g. 10-20 products to be automatically connected to your shop but on two and one no longer in supply and you have to gradually dig your way out of each issue which can take weeks or months as in my case. Think twice before you start and do loads of personal research before paying for service offered on the the platform. The platform also seems to share your sight info to people that randomly email you offering services you never requested. I am Ultra-disappointed. .

AutoDS has been a great tool for managing my dropshipping business. The platform is easy to use, helps automate order fulfillment, and saves a lot of time. Their product importing and tracking features work well, and customer support has been responsive whenever assistance was needed. Overall, a reliable solution for anyone looking to streamline their e-commerce operations.

Brilliant to help improve the website. Easy access to great products and tool. Lots of fun learning as we learn to navigate the website. God bless. Jesus and I love you very much. Enjoy. Thank you very much for such a brilliant service. God bless you. Count the variants each product has before adding them as each variant counts as 1 product and the more products on the shop, the more the monthly plan costs. Keep the number of products and variants at about 100 for the cheapest monthly plan. They are a very caring company. Giving me a refund of my managed balance as I am pausing the store.

Automatically charged me a full year subscription for an account I can't even access. Trying to get support to resolve this and the AI is stating I opened an account 6 years ago when it was in fact last year. Very poor customer service and I am still trying to get my money back.

nice range of products and excellent customer service

i switch to autods and it very helpful to me
team members are very greate helping thire customers