Reviews (6,385)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer engagement and conversion rates with its real-time updates and promotional tools. It's noted for being user-friendly and easy to set up, offering features like email campaigns and automation tools that effectively support various marketing needs. The app is reliable, and the support team, including noted members like Jai, Karan, and Shaim, is quick to resolve issues, providing exceptional customer service. Merchants appreciate how the app enhances customer satisfaction and streamlines communication.
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Do not use this app. Just use the free Shopify Email app instead, because:
1) It randomly loses my progress when I'm working on an email campaign. You have to manually save every 5 min. Are we back in 90s now?
2) Buggy user interface all around.
3) Rude and unhelpful support. I'm a web developer. I know how easily some of these bugs can be fixed, especially for a big company like theirs. The support person always ignores my suggestions and blames me for their lack of best practices.
4) Shopify Email is free and has most of the same features you need. I have 2000+ contacts that I send emails out on a regular basis. This app has been incredibly difficult to work with. I really tried to work with Automizely for weeks, because only they had the features I needed. Not any more.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will investigate the reason for the concern that you have raised to understand where we have fallen short of your expectations.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
It's very easy to use. I get quick response from support team.
Apps functionality is very nice.
Highly Recommend.
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I couldn't believe that the price is free. I had to give it a try. Great customer service. Really appreciated the fast response to my questions.
Best customer service ever just downloaded the app so far I love it it literally has everything on here you can think of I recommend
So far I am very happy with this app, it is giving me a lot of needed information so that I can adjust my store according to what I see my customer sees or where he is getting stuck at.
It has a slight learning curve for those who have not used online marketing and email in this way before. I am growing more confident with the features as time goes on.
Thanks for your valuable feedback. We are glad that you found our app useful and easy.
Great to hear that you’re growing more confident with the features over time! Learning a new approach to online marketing and email can indeed have a slight curve, but your progress is fantastic.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizely.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team Automizely
So far it is helping me a lot ! I just downloaded it but it let me create and add many things to my website. Ive created an app just for my website ! Its great
Hi there,
Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.
Best,
Shahbaz
Customer Service is TOP NOTCH! Quick to reply and quick to sort out problems. The APP itself is very user-friendly and has so many more options than other Free Email/ PopUp Apps, I am very impressed!
Such a nice and useful app, unbelievable that it is free. Hats off to the developers for such great work, it helps small businesses like mine to stay in the market with top website features