Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy-to-use email automation, segmentation, A/B testing, and SMS marketing tools. They appreciate the customizable email templates, detailed reporting, and personalized messaging based on customer behavior. The app's integration with stores and free features are seen as major benefits. Customer service is consistently described as quick and responsive. This app is particularly valuable for businesses aiming to expand their customer base and boost revenue.

July 29, 2021

I use the email pop-up and got the "watermark" removed by contacting them. Very fast support. Recommend to everyone. This is a good free alterative.

Hundevennen
Norway
About 6 hours using the app
November 26, 2020

LIKED EASY TOO USE I RECOMENDED .....................................................................

Urban Fashion Store
United States
5 days using the app
AfterShip & Automizely replied November 26, 2020

Thanks for your review.

Do let us know if you have any suggestions for us which makes your experience a 5-star one.

Kind Regards,
Sumit

Edited August 15, 2021

Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.

Koop
Canada
7 days using the app
AfterShip & Automizely replied August 16, 2021

It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your feedback has been duly noted and is being worked upon at this very moment. A resource has been aligned to contact you via email and keep you posted on the progress.
We would also check and brainstorm how things could have been handled differently by the support staff.

Inconvenience is highly regretted.

Regards,
Nitish Kumar
Team Automizely

September 13, 2021

good app good support. very good app good support. very very pleased. Thank you for this good app. :)

EnviroFootPrint
United States
About 6 hours using the app
August 18, 2021

This is a really great app and the support is amazing and quick! I use many of the tools for my site and have been looking for such an app lately.

Charly Wilde
Bulgaria
About 6 hours using the app
Edited November 9, 2021

Customer service is great! I appreciate they are very quick and responsive. This app is nice and easy.

Mavery Beauty
United States
About 6 hours using the app
April 27, 2020

We are having problems with the sale booster, we would like both the inventory controller and the countdown to be shown before the add to cart button.

LINDAS
Spain
7 days using the app
November 27, 2022

This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.

Kanivee Customs
United States
7 days using the app
AfterShip & Automizely replied November 27, 2022

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.

We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

Regards,
Team Automizely

Edited September 2, 2021

Still learning to use it and so far so good. I like how easy it is to use, ability to customize and quick support.

BLOOM. Humidifiers Official Store
Australia
5 days using the app
AfterShip & Automizely replied September 15, 2021

Thank you for your review.

We are glad to know that you are exploring our app. It is our constant endeavour to delight our users. In case you need any assistance while using the app, please feel free to contact us. We will try our best to ensure that your experience with us becomes worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account.

Regards,
Rupam
Team Automizely

November 16, 2021

So far, so good. Excellent customer service, they were really helpful in getting everything set up.

Unapologetically Healthy, LLC
United States
About 5 hours using the app