Reviews (5,815)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer confidence and sales through trust badges and upsell features. It's praised for its user-friendly interface, easy integration, and additional options like sticky add to cart buttons and custom badge uploads. The app effectively enhances site aesthetics and performance, with customer support noted for being quick, professional, and exceptionally helpful.

January 25, 2024

Abby from customer support was able to help me very quickly and competently.
My problem was solved within a few minutes, thank you very much!

Matakuna
Germany
About 1 year using the app
June 14, 2024

We are new to this app and haven't had the opportunity to use it during sales yet, but the setup was unbelievably easy and the customer support is absolutely stellar ( THANK YOU Pamela, Tiana and Maison ). We had an issue with how the app was behaving on mobile and needed help asap. The in-app chat box makes reaching out SO convenient. No digging through documentation needed to figure out how to reach out to them. On top of that, I had a response QUICKLY and the issue was fixed before the next day. During the process, they cared enough to give us updates and kept us informed on the progress of solving the problem. Mind you, we're on the basic free plan. Get this app. Give it a test drive. The customer support alone makes it worth it if and when you need help.

JTPerceptions
United States
About 15 hours using the app
February 26, 2024

I had an amazing experience with the Avada's support team, all thanks to Hana and Esther. Hana was the star of the show, going out of her way to help me with every question and bump I ran into while setting up their app for my shop. Her patience and willingness to dig deep and solve problems were incredible.

Esther was great too, pitching in with helpful tweaks that made the app look just right on my site. But it was Hana's extraordinary effort and personal touch that really stood out to me.

Both of them were quick to respond and super friendly, making the whole process a breeze. A big shoutout to Hana for making everything smooth and stress-free. If you ever need help with the app, these are the folks to talk to. They're awesome!

Blissful Beauty Candle Co
United States
About 1 month using the app
May 6, 2024

I didn't know they could help in such a short time. Audrey and Tony were helpful within minutes. They were very descriptive and very sweet.

Dilberce
Türkiye
7 months using the app
February 21, 2024

This app (as well as many others from Avada) is just super awesome and got me in no time what I needed, plus a really reliable customer support, who was able to resolve any issues in a matter of minutes. Especially I want to thank Lydia! :) Seriously, Avada & the team behind this company just rocks!

Creatado
Germany
4 months using the app
May 4, 2024

Again received great support van Avada, this time Rosie was very helpfull and helped me solve my issue. Thank you

10/10

NAZROM
Netherlands
7 months using the app
May 27, 2024

After a quick chat with the team. All our problems were solved within 2 minutes. Absolute inmense support team!

Mama Rica
Belgium
4 months using the app
June 12, 2024

Avada has excellent apps and customer service, thanks to Hana for being helpful

PatiLamba
Türkiye
About 1 month using the app
February 29, 2024

I´ve just started to use this app, so far is working well. Customer service super fast and helpful. Esther helped me with some trouble I had and she solved very fast.

Imagina Y Compra
Spain
6 months using the app
September 9, 2024

Great App
Great Customer Service
Great Technical guy
Specially HANA & WILLIM

kava
Kuwait
About 1 hour using the app