Reviews (5,603)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features such as trust badges, countdown timers, and sales pop-ups, which reportedly enhance sales and conversions. Its easy-to-use interface, customization options, and smooth performance are also praised. The customer support, particularly representatives like Esther and Abby, is commended for their professionalism and efficiency. Despite being free, merchants note the high-quality features and exceptional customer service, making it a recommended choice.

Edited February 10, 2023

I recently install this app and I must say I was initially impressed with its functionality. The support team was quick to resolve any issues I had, but I became increasingly frustrated with the pressure from the support team to leave a review. I felt uncomfortable with the constant reminders to write a review and found it unprofessional. Unfortunately, this has now gotten even worse as they are now asking me to rewrite my review. This level of pushiness and disrespect is unacceptable, and as a result, I have lowered my rating to 2 stars.

Kate & Laura
Australia
5 months using the app
Avada replied February 13, 2023

Hi there,

We are grateful that you took the time our to share your feedback with our app. We'd like to sincerely apologies for the experience you had as customer satisfaction is our top priority and we strive to deliver the best customer experience.

Your responses will help us serve you and our other users in the future. We truly value your feedback and look forward to hearing more from you more often.

In the meantime, if you have any questions, concerns, or further suggestions, don't hesitate to let us know by replying to this email – we'll be happy to help!

Regards,
Avada support team