Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance credibility and boost sales through features like trust badges, a countdown timer, sales pop, free shipping bar, and announcement bar. They praise its easy integration, device responsiveness, and aesthetic appeal. The customer support team, especially Lydia, Abby, Jasmine, Hana, and Esther, are commended for their prompt and efficient service. The app is free, providing high value to merchants.

October 19, 2023

Ms. Juliana helped me really quickly while using the application. I thank her very much

Visal Store
United Kingdom
3 months using the app
August 9, 2023

Whenever I make any changes with my theme. This app stops functioning. And I think they need to resolve this. But their customer support is exceptional. I have used many app for my different stores. No of those apps have such a fast response. I told my issue to one of their representative "Hana" and my issue got resolved within minutes.

5 months using the app
March 9, 2023

haha good

United Kingdom
4 months using the app
November 19, 2022

I would be grateful to you if you mention Prakash in the review I would be much grateful if you could update me when it's done so I can thank you in time. u can write anything about my support. It should be 100 characters.

3 months using the app
April 19, 2022

I used this app to help with all but is not limited to as follows: Sales Pop, AVA Trust Badges, countdown timers, etc.

Suit Your Self
United States
2 months using the app
Avada replied April 19, 2022

Hi there,

Thank you for your review. Actually we do not limit any features on our app. It is entirely free, there is something misunderstanding I guess. Kindly check my follow up email so that I can assist you to use all features.

Thank you!
Rainy from AVADA

March 16, 2023

Really disappointed. This app offers a lot but I couldn't get any of it to work, not one thing. In addition to not working, it also slowed my store down and gave me a lower speed score, which is why I'm deleting it from my store now. I really hope this is addressed, and if it is a simple fix, I strongly suggest you make the solution easier to find because I couldn't figure it out and don't have time to look around for it when there are alternatives that are easier to use. If you can address this issue in a easier way for future users and it can become usable, I really think this app has a lot of good potential, and I'm bummed I couldn't use it.

Apex Avenue
United States
4 days using the app
Avada replied March 16, 2023


We understand your disappointment with the experience you have encountered. It’s important to us that our customers are more than satisfied and we would like an opportunity to hear from you again.

Since we have not communicated before regarding the issues you mentioned in the review, would you mind giving us a chance to support you directly?
Please reinstall the app and let us know then.

Once again, I apologize for the inconvenience. We will continue to do everything we can to speed up and improve our customer service delivery.

Best regards,
Avada Support Team