Reviews (5,741)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and building customer trust with features like trust badges, sales pop-ups, custom badge uploads, and sticky add-to-cart buttons. They praise its smooth performance and professional quality. Exceptional customer support, particularly from staff members like Hana, Esther, and Tiana, is frequently highlighted for being quick, helpful, and responsive. Merchants note a positive impact on their e-commerce operations, appreciating both the app's functionality and the effective support team.
Refine
-
By rating
We love this app and the support from Hana on adjusting the settings was stellar. I am not good with tech but I figured this out and Hana made it super easy for me to adjust the time in which our ads appeared.
Fantastic Support from Mia and Toby at Avada Trust Badge & Upsell
I want to give a huge shoutout to Mia and Toby from Avada Trust Badge & Upsell. As someone without a coding background, I was nervous about integrating my requests into my site, but they made it incredibly easy.
Mia was patient, attentive, and provided clear guidance every step of the way. Toby handled the technical side flawlessly, ensuring all features fit my site's design perfectly.
Their combined expertise and willingness to help made the entire process seamless. I couldn't have done it without them. Thank you, Mia and Toby, for making my vision a reality!
Very satisfied with the quick and easy installation and also had only positive interactions with their support team. They are right to the point and always have a fix on hand
I was having a problem in order to upload the images for custom badge and I suddenly reached out to Tracy, she is so much kind and lovely person. She quickly understand my problem and solve it and direct me until I got final solution. thanks for your quick & nice support team. the best one
Do not use the FBT! It will disable your checkout button when customers skip offer. Our business has suffer losses because of this app. As for the support is good at making you wait, then tell you technical team will revert another time!
Hello there,
Thank you for your feedback and bringing this issue to our attention.
We sincerely apologize for the inconvenience and losses you experienced due to the checkout button issue when customers skipped offers. We understand how frustrating this must have been for you and your business.
We are pleased to inform you that our technical team has resolved the issue. Your checkout button should now function properly even when customers skip offers. We appreciate your patience as we worked to fix this problem.
If you encounter any further issues or have any additional feedback, please do not hesitate to reach out. Our support team is here to assist you promptly.
We value your business and hope you will consider updating your review based on your current experience with the app.
Thank you for your understanding and continued support.
Best regards,
AOV Support Team
When I get stuck while making transactions in the Avada application, the support team is always there for me. I am especially pleased to do business with Tiana and Hana. They helped me a lot. I think I will continue to use this app for them.
Nice app for the trust badge and sticky add to cart. Appreciate Tiana 's assistance and quick response to help me solve the problems!
The support is extremely helpful, super fast, and even offers solutions beyond their app. I am very satisfied and always happy to contact support. The app works very well!
Thank you :)
Hanna helped me very patiently in all my processes, it was also very good that it was fast, thank you ✨
Had a problem with the lay out of the trust badges, I contacted the customer service and they were really quick to answer and solved the problem! Definitely recommend!