Avada SEO Image Optimizer

Avada SEO Image Optimizer

Reviews (7,988)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive SEO tools that enhance site performance, including automated tasks like image compression and meta tag optimization. They note improvements in site load times and search rankings, with features like SEO audits and keyword tracking accessible via a user-friendly interface. Customer support is praised for being quick and knowledgeable, aiding in smoother site engagement and functionality.

January 22, 2025

Lang help me with solving my issue and giving me more information about the app.

Artsi Chic Boutique
United States
About 1 month using the app
SEO On (Avada) replied February 3, 2025

Lang is delighted to have helped resolve your issue! Thank you for trusting us to support your journey. 🎉

November 22, 2024

I really don't understand. I have already given them the source code of the website theme, but they keep asking to enter my store backend. I don't understand what they are trying to do. The after-sales customer service basically doesn't understand technology, and keeps asking me to wait. The problem was not solved until she got off work, and then she replied that she had already gone off work and she couldn't solve the problem. I really don't understand why I was treated like this after becoming a member. I'm really angry.

TTD Craft
China
About 2 months using the app
SEO On (Avada) replied November 24, 2024

Hi Emily,

I’m truly sorry for the disappointing experience you had with our service. Your feedback is invaluable, and I’d like to address your concerns to ensure we can make things right moving forward.

Regarding the request for backend access, I understand how this may have seemed unnecessary given that you had already provided the theme source code. To clarify, every theme is unique, and we often need to test our solutions directly on your store’s setup to ensure seamless compatibility without causing any unintended issues. We acknowledge that this wasn’t communicated clearly, and we’ll improve how we explain such requests in the future. I also appreciate your cooperation in sharing the source code with us and recognize that the agent you worked with could have handled this more flexibly. She should have collaborated with our technical support team to explore alternative solutions instead of insisting on backend access.

Melody, the agent who assisted you, is new to our team and has taken full responsibility for not fully addressing your concerns. We’re actively enhancing her training to ensure she can provide the level of support you expect and deserve.

I also want to apologize for the delay caused during the shift transition. While it’s true that shift handovers can sometimes result in slight disruptions, we have clear procedures in place to assign pending issues to the next available agent. This ensures that all customer concerns are continuously handled without interruption. Unfortunately, Melody did not clarify this process, which likely added to your frustration, and for that, I’m deeply sorry.

Lastly, I regret that the service you received did not meet your expectations, especially as a valued paid customer. I understand that paying for a service comes with higher expectations, and I’m sorry we fell short in this instance.

Thank you for your patience and for bringing these issues to our attention. I'd love to work with you regarding your pending request. Please reply to my email. I’ll personally ensure your concerns are resolved promptly.

Best regards,
Esther
Customer Success Lead

November 14, 2024

Tiana is so sweet!Avada has been a game-changer for my shops, and a big part of that is thanks to Ricky! The customer service is truly amazing – Tiana is always so friendly and quick to respond, making sure that all my stores run smoothly. No matter the issue, Tiana goes above and beyond to help out, ensuring a seamless experience every time.

store.cherrysolution
China
25 days using the app
SEO On (Avada) replied November 17, 2024

Thank you for the wonderful feedback! We’re delighted that Ricky and Tiana could help make a big difference for your shops. We’re always here to ensure everything runs smoothly!

October 14, 2024

Can I give it a 10 star rating!?!
My store has seen a 50% improvement in SEO ranking performance and speed improvement thanks to the Pro plan features enabled on the store. I've been in e-commerce for a few decades and honestly this is the best SEO optimization solution I've come across. I wish Avada offered this service for other e-commerce platforms I manage. It is AMAZING and easy to use! This is easily the best app I've installed on my ShopifyPlus store.

One Stop Plus
United States
Over 1 year using the app
SEO On (Avada) replied October 17, 2024

Thank you for your amazing feedback! We're thrilled to hear that our Pro plan features have significantly improved your store's SEO and speed. Your support means the world to us!

November 1, 2024

Using Avada SEO Speed Image Optimize was an excellent choice for enhancing my website's SEO and performance. The technical support was outstanding, with remote assistance available at every step. The process was incredibly fast, with online guidance provided and patient team members who ensured everything was set up correctly.

This tool really streamlined SEO optimization and improved our indexing efficiency. Highly recommended for anyone looking to boost their SEO and user experience with convenience and ease!

Jerseys-buy.com
China
2 months using the app
SEO On (Avada) replied November 6, 2024

Thank you so much for the detailed review! We're thrilled that Avada SEO Speed Image Optimize and our support team helped streamline your SEO. We’re here to support your growth and ensure everything runs smoothly. Let us know if there’s anything more we can do for you!

November 21, 2024

I requested help with my site speed and other issues and Ricky was so helpful and polite. I really appreciate his help. I dont know anything about designing a website or coding or anything of that nature so I was completly lost. Thanks to people like Ricky who make things easier. He's a great guy. Thank you

The Drip Lab
United States
12 days using the app
SEO On (Avada) replied November 24, 2024

Thank you for the wonderful feedback! We’re so glad Ricky could help you with your site speed and make things easier. Let us know if you need further assistance!

January 14, 2025

A big thanks to Christian for the support and guidance made all the difference.

Highly recommend their team for SEO success!

Durage Collection
United Kingdom
About 1 month using the app
SEO On (Avada) replied January 15, 2025

Thank you for your kind words! We're thrilled Christian could make a difference in your SEO journey. Wishing you continued success!

December 12, 2024

Excellent quality support, I highly recommend it, they helped me the whole time.
Congratulations to you all.

Clube do desconto
Brazil
3 months using the app
SEO On (Avada) replied December 15, 2024

We greatly appreciate your recommendation and kind words! It’s wonderful to hear that you found our support helpful. We’re always here if you need us.

October 5, 2024

⭐️⭐️⭐️⭐️⭐️ Highly Recommended!

Avada SEO Speed Image Optimize is a must-have app for anyone serious about improving their website's SEO and performance. The optimization features are fantastic, making it easy to enhance your site’s speed and image quality without any hassle. But what truly sets Avada apart is their exceptional customer support. They are always quick to respond and incredibly helpful with every part of the website—whether it's technical assistance or advice on how to get the most out of the app. The support team goes above and beyond to ensure everything runs smoothly. I highly recommend this app to anyone looking to improve their store’s SEO and user experience!

Kippenpakket.nl
Netherlands
Over 2 years using the app
SEO On (Avada) replied October 8, 2024

Thank you so much for the glowing recommendation! We’re delighted to hear that our support and features are making a difference for your site.

November 12, 2024

Lydia's customer service was outstanding! She was not only friendly and attentive but also went the extra mile to meet all my needs. Her quick responses and eagerness to assist made the whole process seamless and stress-free. It was truly a pleasure working with her, and I would highly recommend her for any customer service role.

Anywise
Hong Kong SAR
About 1 month using the app
SEO On (Avada) replied November 15, 2024

Thank you for the wonderful feedback! We’re thrilled Lydia could make your experience seamless and stress-free. We’re here whenever you need us!