Reviews (829)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its B2B features, especially the wholesale registration form and custom pricing options, which are noted for their user-friendliness and effectiveness. The app is praised for its performance and exceptional customer support, with team members like Emma and Jolie highlighted for their efficient service. It offers a cost-effective solution with features comparable to more expensive platforms, suitable for small to medium-sized businesses. The customization and integration capabilities further enhance user experience and streamline operations.

October 10, 2023

The app works exactly as describe, and I haven't noticed any issues or bugs. We did need a few minor tweaks to make it more compatible with our theme, but Jennie in customer support helped to get the necessary changes made quickly and easily. Definitely happy with our choice so far!

Patriot Coolers
United States
21 days using the app
BSS Commerce replied October 16, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

Edited February 2, 2023

This app is great, it meets all of our B2B needs and is easy to understand. Even when we got stuck on some parts and needed some redesigning work to fit our website and company needs, we contacted the team and Jena Nguyen and dev Bui Thanh Phong resolved our issue with fast and professional turn around throughout. This app allows you to enable the functions you need for your business and has straight forward instructions on how to enable them. We highly recommend the app and are assured we can count on their support team.

Pan World Brands
United Kingdom
21 days using the app
BSS Commerce replied February 3, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

August 3, 2023

So far, the support has been great. As we are on EST in the US, it is a little tricky because of the time difference but they solved something correctly without my immediate input and we were very pleased.

Christine Byer Esthetics
United States
21 days using the app
BSS Commerce replied August 7, 2023

Thank you so much for your lovely 5 star rating!

We are absolutely delighted to hear that our support has been great and that you were pleased with our ability to solve something correctly without your immediate input.

We appreciate your kind words and we are glad you are satisfied with our service.

January 23, 2022

I had a problem with integrating several features into my store. Reached out to the support and immediataly Steph and Jane helped me to to install everything. Very very nice service and very nice app :)

BMcolours
Germany
20 days using the app
BSS Commerce replied January 26, 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

February 23, 2023

I looked around at a number of apps that could give me the functions I required for a wholesale pricing solution. I settled on this app as it had the most flexible functions; registration form, custom pricing (lots of flex with the conditions!), varying tax treatment, and varying shipping cost rules which is important with larger orders generated with wholesale and can be tailored to a customer type via a customer tag. - plus many more functions I will probably use in the future. I was also pleased to solutions for extra charges which is handy to add to my retail store for larger or heavier items. The app also adds discount pricing codes and bogo and rules surrounding the usage of those which is very handy.
When there is a lot of function, complexitity can be an issue and it did take me a little while to figure it out, but I got there (and I'm one of those people to hate to read instructions - but there is a lot of written instruction if you need). But the best part is the very helpful and responsive support I've received from Emma and the technical assistance from Nguyen Ngoc Hai who installed the app and a few small customizations. If you have a basic understanding of theme code, you can easily follow their instructions, but so good to have their support and get it up and running correctly the first time. Its not the cheapest app, but its packed with function that's given me some more ideas of how I can improve my store. I definitely recommend.

Axessorize
Australia
20 days using the app
BSS Commerce replied March 29, 2023

Thank you so much for your 5 star rating! I'm so glad to hear that you found our app to have the most flexible functions, and that you found solutions for extra charges! Our support team is so pleased to have your feedback that you received helpful and responsive service from our agents. We strive to provide the best possible product and are so glad you found it to be of use for your store. Thank you for your recommendation and for your feedback!

Edited August 3, 2021

We've only used the app during the trial period, so couldnt comment much on the features of the app. However, we totally forgot the cancel the subscription and got charged of it. Steph was really super nice to help us talk to the mgmt to provide a refund.
Initially, we only got a 50% refund. But steph managed to persuade her mgmt to give us a full refund! Really thankful for that! Thanks Steph! The app is what we are looking for, will consider subscribing to it !

Hosseh
Singapore
20 days using the app
BSS Commerce replied August 24, 2021

Thank you.

Although you did not choose the app in the end, please keep it in mind and might consider using the app in the future.

Nice day!

November 1, 2021

This app provides unique and various functions with regard to pricing policies that caters wholesalers' needs. Also, the support team is very responsive and professional!

WINE COLLECTIVE+
Hong Kong SAR
20 days using the app
BSS Commerce replied November 2, 2021

Thank you.

We hope that you will keep supporting our apps in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

November 24, 2022

The app works great and the assistance is very fast and professional.
The perfect app for a B2B shop!

Ceccato spa INwash
Italy
20 days using the app
BSS Commerce replied December 12, 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

August 8, 2023

This is exactly what we were looking for in a B2B app! We tried another app, only to find out it didn't work with international pricing, where this one works with international pricing and it integrates better creating a more seamless experience for our customers. Install was as easy as asking for it. I highly highly recommend B2B/Wholesale Solution if you sell wholesale at all.

North Pole Engineering
United States
20 days using the app
BSS Commerce replied August 11, 2023

Thank you so much for your kind words and your 5 star rating!

We are thrilled to hear that this app was exactly what you were looking for and that it works well with international pricing and creates a seamless experience for your customers. We are proud of our easy install process and are delighted that you highly recommend our B2B/Wholesale Solution for wholesale selling.

We truly appreciate your positive feedback!

October 8, 2023

Jennie is very helpful. I appreciate the timely and effective response from the support team. Overall, I highly recommend this app to anyone looking for reliable support.

Easy Gadgets Wholesale
New Zealand
19 days using the app