Reviews (870)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to notify customers about restocked items via email, SMS, or push notifications, all customizable to match store branding. It integrates smoothly with Shopify, is easy to install, and boosts sales by aiding inventory management. The support team is praised for their quick and effective responses, significantly enhancing user satisfaction and loyalty.

Edited December 4, 2020

We've had a hard time maintaining inventory levels of our product thanks to shipping issues, freight issues, and COVID. But thanks to Back In Stock, we haven't lost customers along the way. I was skeptical that folks would really come back, or that the process of sending them messages would be painful or time-consuming, but as soon as we added inventory, messages went out automatically and we captured a bigger proportion of those lost sales than we had expected. UPDATED: After a recent social media hit on TikTok, we sold out in a matter of hours. And as my resupply took weeks to reach our fulfillment center and get processed, we were effectively down that whole time. Thanks to Back In Stock, we gathered hundreds of interested peoples' emails and converted hundreds into sales when we had stock again. This is critical for a shop like ours that sells only one product and can't offer alternatives.

Wrap Buddies
United States
Almost 2 years using the app
January 25, 2021

This app has an excellent service and fair pricing. It‘s simple to use and we got a lot of extra sales from people who waited for out of stock products and then get informed automatically by this app. This is very convenient and our customers like it a lot :)

sober
Germany
Almost 2 years using the app
June 29, 2016

Outstanding app and even better customer service. Far and away one of the most useful and reliable tools in the entire app store. A must-have for any store owner.

Boll Branch
United States
Almost 2 years using the app
Edited July 1, 2021

A simple-to-use app that does exactly what it says and most importantly, it generates actual revenue. Support from their Customer Success Service is AMAAAZING. We needed a few hundred emails to be uploaded and they were very super speedy in helping us to do that in 1-2 days. The only thing that I would suggest to improve on this app is that it'll be great if there is a customised email builder so that we can drag and drop blocks to edit the email. Otherwise, it's all good!

Thirsty
Singapore
Almost 2 years using the app
February 11, 2016

We have greatly appreciated the back in stock feature and see higher conversion rates when our customers are able to use it. There have been a few technical glitches on our end because we redesigned our site template, but Matt was able to help us figure out the issue and work towards a resolution. Thank you for making a great, helpful tool and providing such top-rate, helpful customer service.

Sudaraclothing
United States
Almost 2 years using the app
May 10, 2013

Easy to install. Easy to customize the "notify" button. Can't ask for more than that! I look forward to see it work in my shop.

Strands & Company
United States
20 days using the app
September 5, 2018

Just started working with the Back in Stock app and it's been a dream so far. So simple to install even I managed it on my own ( and I'm not technical at all). Also the team have been so helpful and responsive when I've had questions. A fantastic experience and something that I can already see being very helpful for my business.

Little Hotdog Watson
United Kingdom
Over 1 year using the app
January 28, 2020

This app is great and does exactly what I need it to do. Very easy to navigate too. I would definitely recommend this app to any store that has in demand products that tend to sell out.

Bijou Candles
United States
Over 1 year using the app
HEL SG PTE LTD replied January 28, 2020

Thank you for your review and feedback. Great to hear you found everything without any issues. We have tried to keep the UI relevant to its categories making it simple to manage.

If you ever have any questions or need any assistance in the future, just get in touch!

August 21, 2020

Back In Stock is amazing and I only wish I added this to my store earlier. The return on spend is more than worth it and the up tick I have had in sales since adding this app is even more than expected. Very happy with Back In Stock!

Antipodream
United Kingdom
Over 1 year using the app
Edited June 17, 2020

We love this app. Due to lots of unforeseen issues, we tend to run out of stock on products. This app helps us recapture lost sales regularly. It is probably the app we find the most value in out of all of our Shopify apps. It works well and the support is great. I only wish we could add BIS alerts to individual variants without additional theme support. Other than that, we find it enormously helpful and recommend it.

JJwinks
United States
Over 1 year using the app