Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing out-of-stock situations. It's praised for its easy installation, use, and customization, blending seamlessly with various themes. The app provides insights into product demand, aids in restocking decisions, and notifies customers when items are back in stock, boosting sales and customer retention. The support team is responsive and open to feedback. The app supports multiple languages, offers customizable templates, and is regularly updated for relevance and effectiveness.

September 25, 2018

Good app when it works - we are paying for three subscriptions and they have all stopped working, I have tried to contact support multiple times with no response. Super frustrating.

Adreno Spearfishing
Australia
Over 5 years using the app
September 30, 2021

App has done beautifully for me but I have an issue with a Shopify update on my theme that now shows the customer the 'tag' "bis-hidden" for this app. App support can't fix it. And Shopify referred me to the app support as they can't fix it. So I am shopping for a new back in stock app. Keep an eye on your search boxes on the front end for this issue as it is confusing to customers.

Farmhouse-Primitives
United States
Almost 2 years using the app
Edited April 16, 2021

This app works fine but is priced wrong. It should be priced by number of emails vs a monthly limit. The way most stores will use it will hit the limit every month making the lowest plan worthless. When a product goes out of stock for us, it is out of stock for a month or two. We may not send an email for many months because a shipment hasn't arrived. However, once a container arrives a ton of products get back in stock, there are 500 people waiting and we always hit the email limit. So we can go 4 months paying $20 for no emails and then when we really need this app, it throttles us down and we can only send out 100 emails and need to pay more? It would be nice if we could just roll over our unused emails each month. We switched to a free back in stock app that is just as good and has no limits.

Max and Neo
United States
Almost 2 years using the app
Back in Stock replied April 16, 2021

Hello, thank you for leaving us a review; just wanted to leave some feedback to let you know we this is something we are currently working on; notifications that do not expire that you can just buy in 'packs'.

If you can get in touch with us on support@backinstock.org I would be happy to provide more info.

Edited January 29, 2021

still having issue connecting this app to our Klaviyo email provider - support is somewhat responsive via email within 24-48 hours with vague suggestions that are not really helpful in mitigating the issue. Support that doesn't resolve a problem isn't support at all...

Darby Scott
United States
7 months using the app