Reviews (870)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to notify customers about restocked items via email, SMS, or push notifications, all customizable to match store branding. It integrates smoothly with Shopify, is easy to install, and boosts sales by aiding inventory management. The support team is praised for their quick and effective responses, significantly enhancing user satisfaction and loyalty.

July 12, 2021

This is exactly what my website was lacking, and has removed need of me taking down customer requests myself, freeing up time. I've had some trouble with the buttons after changing themes but have been working it out with some support from Back in Stock staff.

Torchlight Games and Hobbies
Canada
29 days using the app
May 21, 2019

Big fans of the creators of this app. Firstly, it's a really handy app, and the design and functionality is great. Secondly, they responded to an issue we were having by getting their developers to make a change in a really quick turn-around. Thanks!

friends with frank.
Australia
29 days using the app
Edited March 25, 2021

Great customer service and clear functionality. We have migrated both our shopfronts to this BiS app from another one. Highly recommend.

Mungo & Maud
United Kingdom
28 days using the app
June 17, 2020

Works as advertised. Support was seriously excellent when I needed it.

By default the "notify me when it's back in stock" option only shows up to the customer when *all* variants of a product are out of stock. But I wanted people to be able to sign up for a notification when just a particular color was out of stock. Back In Stock support rewrote a script for our site to add that option with just one email. I'm used to dealing with app support that refers you to a knowledge base of code that may or may not work, and then spending hours in a rabbit hole troubleshooting. Having someone just make it work for me with no fuss was amazing. Thank you!

Orta Gardens
United States
28 days using the app
Edited June 15, 2020

This app is outstanding. It's very easy to use and it has already paid for itself in the first 2 weeks of using the app. Worth every penny. I would highly recommend

Proven Winners Direct
United States
27 days using the app
December 7, 2020

Great way to generate sales for products that are temporarily out of stock. App sends automated emails to customers that have asked for an update when product is again available.

Ruohonjuuri
Finland
27 days using the app
October 20, 2015

Love this app for multiple reasons! Firstly, the customer service is amazing. Matt reached out immediately when we needed help and even assisted us with coding so that the app worked seamlessly with our site. Secondly, this app provides valuable data for figuring out who your customer is and what's missing from your store (even if you don't ever restock items). Totally recommend!!

Femmebot
United States
27 days using the app
November 12, 2020

I can't believe I didn't install this app years ago! I have satisfied customers who are getting the pieces they wanted and I am collecting money that was just falling through the cracks!! Within a week I had generated over $2000 in sales that I would have lost. And the customer support is SO GOOD.

Smithery
Canada
26 days using the app
November 7, 2022

Just what we needed, this app is easy to use and support staff have been really helpful, thank you D'Angelo for all of the assistance.

Chalk Line Apparel
United States
25 days using the app
HEL SG PTE LTD replied November 7, 2022

Thank you for taking the time to leave us this awesome review 😊!

October 4, 2019

After very long, I found a notification tool that was simple, not expensive, and easy to install. Thank you for bringing a notification tool within the reach of small merhants!

NBoxx
Canada
20 days using the app
HEL SG PTE LTD replied October 19, 2019

Thank you for your review and feedback, glad we could help out. If you ever have any questions or suggestions, get in touch!