BackupMaster Backups

BackupMaster Backups

Reviews (119)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and effective backup and restore features. They appreciate its easy setup, seamless Shopify integration, and comprehensive coverage of critical components like themes and metafields. The responsive customer support and flexible backup options, including automatic and customizable scheduling, are particularly praised for enhancing reliability and convenience. Quick restoration capabilities also minimize downtime, increasing merchant satisfaction.

October 3, 2022

Funktioniert gut und man bekommt automatisch Support. Sehr beruhigend, seine Daten gesichert zu haben.

Edda Lux
Germany
About 24 hours using the app
BackupMaster.io replied October 5, 2022

Thank you very much for your wonderful review! Please don't hesitate to contact us if you have questions about our app!

September 30, 2022

Seems to work great so far. Fair pricing and very responsive customer service team. I am very pleased that you can backup your store everyday on a set schedule.

varner-parts
United States
About 17 hours using the app
BackupMaster.io replied September 30, 2022

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

March 12, 2023

Though I am new user, am very happy with this app. It serves my store backup issues.
Customer support is excellent too!

QualityDiam
Belgium
About 7 hours using the app
BackupMaster.io replied March 13, 2023

Thank you for taking the time to write your kind review! We truly appreciate your feedback and are happy to hear that our service met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help!

March 29, 2023

I asked a question about the plan via chat and received a very quick reply. I received accurate replies to my questions. I installed this application and was able to use it with confidence. Thank you very much.

HANA saku STORY
Japan
About 2 hours using the app
BackupMaster.io replied March 29, 2023

Thank you very much for taking the time to leave a review and for your kind words! We are grateful that you chose our service and placed your trust in us to protect your data. Our team is dedicated to maintaining the utmost level of your data security. If you need any help or have questions, please do not hesitate to contact us!

Edited February 23, 2023

Tried the app it just does not work at all. We have decided to cancel our trial. They kept us hours on the phone and result was nothing. Very unhappy.

Watch Store
United States
1 day using the app
BackupMaster.io replied February 24, 2023

Dear Lola,

Thank you for taking the time to provide feedback regarding your experience using our beta functionality for transferring data between your Shopify stores. We are very sorry that it did not meet your expectations, and we deeply understand how frustrating it can be when the new store's theme doesn't look as precise as expected.

However, as mentioned previously, Shopify imposes certain limitations on all apps, including ours, which means that some actions must be performed manually when creating a new store.

That said, we want to assure you that our app has successfully transferred the following data:

Products: 88
Blogs: 1
Custom Collections: 1
Smart Collections: 11
Pages: 10
Themes: 3
Assets: 755

Our engineers have reviewed the logs and confirmed that there were no errors during the transfer. However, we understand that setting up a new store can be overwhelming, and we want to make sure that we're doing everything we can to help you along the way. Our tech team is eager to work with you to ensure that your store is set up successfully.

It is essential for us not only to add new functions but also to hear from our customers and their feedback so we can improve our app to better serve their business needs. I have written to you, and we are ready and willing to assist you with the setup.

Regards,
Marina S.
Customer Support Team
backupmaster.io

August 23, 2023

Solved my Back Up issues my Web store needed to be Backup professionally.
Today is done.
Yadev Norid

Pakistan Power Tool
Pakistan
About 1 hour using the app
BackupMaster.io replied August 24, 2023

Thank you for taking the time to share your experience. We're delighted to hear that our backup app met your needs and that your web store is now professionally backed up. Your peace of mind is our priority. If you have any further questions or need assistance, please don't hesitate to reach out.

November 19, 2023

Running With Wolves
United States
9 months using the app
April 10, 2024

AlphaRex
United States
15 days using the app
February 10, 2024

Mati Rose Boutique
Australia
3 months using the app