BetterDocs FAQ Knowledge Base

BetterDocs FAQ Knowledge Base

Reviews (43)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
January 5, 2023

Wonderful customer service and helpful dev team! This is by far the best Knowledge Base/Documentation app I've ever seen.

HYGINOVA
Hong Kong SAR
About 21 hours using the app
December 10, 2025

buybinding
United States
4 months using the app
January 28, 2026

Kanguru Solutions
United States
About 6 hours using the app
March 24, 2026

Highly grateful for these people

jbclothings.shop
United States
4 minutes using the app
March 18, 2026

exceptional service and a great product. Looking forward to building my database and connecting with the world through betterdocs. Thanks yall!

Purafit
United States
About 4 hours using the app
January 12, 2026

vraiment incroyable merci pour l'aide

PromptCash
Belgium
About 2 hours using the app
January 11, 2026

Wonderful app, gives an ontime response to request and resolve issues quickly. I am very satisfied with the results from using this app. Recommend for personal and professional use.

My Store
Jamaica
About 2 months using the app
February 8, 2025

I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

SOLINVICTUS
United Arab Emirates
1 day using the app
July 12, 2024

I had the absolute pleasure of working with Amit recently, and I cannot say enough about the outstanding service he provided. From start to finish, he demonstrated a level of professionalism and expertise that exceeded all expectations. Second time working with Amit.

Amit's knowledge of the industry is truly impressive. He guided me through every step of the process with clarity and patience, ensuring I understood all my options and felt confident in my decisions. His attention to detail is unparalleled; no question or concern was too small for him to address promptly and thoroughly.

What truly sets Amit apart is his genuine commitment to customer satisfaction. He goes above and beyond to ensure his clients are not only satisfied but delighted with the outcome. His friendly demeanor and positive attitude made what could have been a stressful experience remarkably smooth and enjoyable.

If you're looking for someone who is not only skilled but also genuinely cares about your needs, look no further than Amit. I would highly recommend him to anyone seeking top-notch service and expertise. Thank you, Amit, for your exceptional work!

smartshoptic.com
United States
4 minutes using the app
April 24, 2024

Kathryn helped us set up our dev store - I appreciate her understanding and support. Amazing app!

EMOTIV DEV
United States
About 7 hours using the app
March 30, 2024

Pial was my instructor for this app and he was FABULOUS!!!! He gave very thorough and clear explanations on how everything works and he was also extremely professional!!! Looking forward to working with him again!!! The FAQs for BetterDocs are what works best for my business. Will be implementing that ASAP!! Great app!!

Kingdom Garb
United States
About 1 month using the app
December 28, 2023

nice app

Virt Design
Brazil
1 day using the app
November 29, 2023

Amit was a great help. He was very knowledgeable and was very efficient.

Grower's Secret
United States
2 days using the app
Edited August 12, 2022

BetterDocs is the only app on Shopify that allows you to build a truly robust knowledge system. You could use alternatives like chatbots and sequential systems, but the fact is, most customers would rather just search a traditional index. That's what this is. It's efficient, practical, and effective. There were some features I wish were on BetterDocs when I downloaded it. But here's the thing: BetterDocs isn't exclusive to Shopify. And the features I do want—exist on other platforms like Wordpress. So, when I emailed them with my wishlist, I believed them when they said they were working on it. For an idea of where this program is headed, we just have to look at those other platforms where it's later in its development. It's a good app. It does what it says on the tin, and the customer service is quick and knowledgeable. Try it out.

Explorers Design
United States
16 days using the app
Storeware replied August 16, 2022

Thank you for your wonderful review. We really appreciate the feedback as it will help us bring more features in the future and improve the overall app itself.

Feel free to reach out to our support anytime if you need any assistance. Cheers!