Reviews (130)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing email marketing and boosting sales through customer journey automations. It integrates well with Shopify, WhatsApp, Instagram, and email, offering features like AI chatbots and multi-channel marketing. The user-friendly interface and efficient support team are frequently praised, along with the real-time analytics that help optimize marketing efforts. Direct support through channels like WhatsApp is noted for improving business efficiency.

September 9, 2025

We’ve been using BIK for more than a year now and it’s been a great experience.
The platform is very easy to use and makes our daily work so much smoother.
It connects well with Shopify and across WhatsApp, Instagram, and email.
The support team is always quick, efficient, and super helpful.

Atmosphere Wellness
India
Over 1 year using the app
September 11, 2025

Outstanding email marketing platform! We've seen great results thanks to their reliable email delivery — campaigns go out on time and consistently land in inboxes. The contact sync is seamless, saving us hours by keeping our lists updated automatically across platforms. The interface is user-friendly, the tools are powerful, and the analytics give us exactly what we need to track performance. It's been a game-changer for our email marketing strategy. Highly recommended for anyone serious about email marketing!

French Crown
India
9 months using the app
September 17, 2025

Nice app and support from Nishant from BIK team, improved our email and whatsapp marketing efficiency. Also improved domain reputation for our email domain.

Aachho
India
3 months using the app
August 26, 2025

We've had a fantastic experience with BIK.AI! The team was incredibly supportive and helped us design the entire flow smoothly from start to finish. Their real-time assistance made the setup process seamless, and anytime we needed help, someone was always available to guide us instantly. The platform is user-friendly, and the support has been top-notch.

Nu Republic
India
About 2 years using the app
August 23, 2025

The app is really helpful in managing all your flows and campaigns.
You can plan the business in much better way when all these things are being taken care off
Also, special mention to my account manager Nishant who has helped us whenever needed.

Skinvest
India
Over 1 year using the app
August 30, 2025

Our experience with BIK.AI has been wonderful, especially considering its workflow builder, team & agent configuration, analytics & export functions, and the AI-powered agentic chatbot. The team has been incredibly supportive with guidance, design, and the development of complex flows, as well as feature upgrades. The AI chatbot, deployed across Instagram, WhatsApp, and integrated with Manifest on our website, has been highly effective in addressing customer and visitor needs in real time. The SPAM protection, limiters, and reattempt modules add intelligence to campaign message delivery optimization. It also offers great flexibility for integrations with third-party apps and in-house solutions.

Highly recommended!

Ace Blend
India
4 months using the app
September 1, 2025

It has been a great experience with this platform so far. The features that we get here have made it very easy to track, analyze the message flow and reach out to various segments of customers. The team has also been very supportive. The overall customer journey has made the customer experience better, and the automated flow has made it so easy to resolve customer queries more easily and faster.

guppymoms
India
About 2 months using the app
August 27, 2025

Our journey with bik has been easy and wonderful,
I would recommend 2 additional features:
1. Birthday Sign up pop up
2. Ability to create templates on mobile phone bik app
3. Ability to create campaigns on mobile phone bik app

GoofyTails
India
4 months using the app
September 30, 2025

Good app to manage our communications and journeys to our customers. The team is also supportive with fast responses wherever required. Highly recommended.

Stoga
India
4 months using the app
August 25, 2025

The team at BIK has been responsive and proactive in meeting our needs. They have provided prompt support whenever we required customization or troubleshooting, which has been essential for smooth operations. Their solution has optimized our processes, given us better insight into customer interactions, and helped boost overall efficiency.

Rezoni
India
About 2 months using the app