Great support from Christopher, I really had no clue how to set up a campaign. You were very helpful and patient with me as well. Thanks
Naughty by Nature Adult Store
Had trouble getting app to work Christopher offered to help gave him our Microsoft number plus sent a invite but never bothered to help us.
So deleting this app due to can't get it to work and no support you can trust.
Arte Moda Australia
Chris was such a great help, he made it so easy to setup, unlike google he was there to help every step of the way. Highly recommend
Lone Rock Jewelry
The feed was including sold out items, and I could not see how to exclude anything. Christopher has gone above and beyond to fix the issues. Due to the outstanding customer service I changed it to 4 stars and will continue my subscription to give it another month to work. I'll revise the rating to 5 stars if sales result from it.
Hi. Happy to assist. Please see our message in your in-app support so we can resolve this for you.
Awesome customer service. Chris was super responsive and helpful in setting up the app. Can't wait to see how this helps my already high conversion rate from Bing!
We can imagine how frustrating this is. We've been replying to your support emails, but also not getting a response back. Please contact us direct at email@example.com so we can assist you.
DRP Fast Ship Tools
The support from Christopher was great. He made sure our conversion tracking was set up correctly and helped in setting up effective campaigns too. Its a 10/10 from us.
It is an easy use app if you don't have too many products, But it's so tricky that you can't find a place to cancel your plans. This is too bad and makes me feel unsafe to use it. That's why I will uninstall it and maybe use other Apps.
To cancel is as simple as uninstalling the app.
Since the app is billed in arrears, your next bill after uninstalling will be the last.
If you are still in your 30 day trial period, you will not be billed.
My Sweet Tots
I've uninstalled the app however it still charged the monthly fee. I requested a refund but yet to hear from you guys. Please revert to me asap.
This is a pretty lousy app to use and the service is unimaginable.
We pride ourselves on expert support, but we are sorry we did not live up to your expectations. We issued a complete refund as requested.
Great support from Christopher who made sure our conversion tracking was set up correctly and helped in setting up effective campaigns too. Its a 10/10 from us.
Thanks so much for the kind review. We know Microsoft Ads can take some time to get setup right so happy to help you get up and running.
Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.
While we always aim to provide experienced advice as well as speedy response times, we fell short in this case. We reached out to reconnect, but we fully understand the Shopify Store Owner's disappointment with their experience. We've put some additional processing in place to prevent this from happening in the future.