Reviews (399)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing recurring revenue and subscription services, noting its seamless integration with Shopify and ease of use for both merchants and customers. The intuitive interface is suitable for all technical skill levels, and features like direct access to subscriptions from Shopify orders are particularly valued. Strong customer support is frequently highlighted, with the support team providing quick and effective assistance, including during updates. Long-term users praise the app for its reliability and consistent performance, contributing significantly to business growth.
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The app works as should.
Spoke with Nir staff helped me get the issue resolved quickly and put a lot of heart into getting the query resolved!
Thank you for your review. We are so happy that Nir was there to help you resolve any issues you were having. Thank you for choosing Bold!
this subscription app has quite a few customizable pieces to help me get my products exactly how i'd like them. we sell pretty nuanced and only on a yearly subscription, and once set up, bold does it all for me.
We are humbled by your kind review. We are so glad that we can meet your unique requirements and wish you continued success! Thanks for choosing Bold!
Easy to work with and performs as advertised. Also they have humans on the back end to assist as needed.
Thanks for taking the time to write in! We're always happy to assist our merchants whenever needed. We'll be sure to pass along your kind review to the team!
The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.
Thank you so much for your review! We are happy to hear our Merchant Success Specialists were able to help you so quickly and effectively. That is what we strive for! Looking forward to watching your subscriptions grow. Thanks for choosing Bold!
This is a simple app to make subscriptions on my website The help center is wonderful for quick reliable solutions and help, especially Gagandeep . Update - had another reason to contact the help desk and got a swift reply with all the answers I needed (so no back and forth) from the representative Kelsey.
Thank you for the review! Kudos have been passed along to Gagandeep.
Gagandeep and their customer support team are great. They took the time to work out a few issues we were having. They also took the time to educate us on some shopify features that we were looking to utilize. Very happy with our purchase of this app so far.
We really appreciate the review. We are so happy that we could help you with out with our app. Thank you for choosing Bold!
Customer support has been awesome - Kelsey was very helpful. The app works well for what we're doing :)
Awesome product and customer service, they are fast and reliable awesome that we have companies like them. that take care of the customers!
Thank you kindly for the review. We are so happy that you were taken care of and that we were able to help. Thanks for choosing Bold.
Had a very easy install thanks to Simran from Bold's support team. This app has all of the features that our brand is looking for, would recommend!
Thank you so much for your review and recommendation. Wishing you the best with your subscriptions!
AVOID Bold Subscriptions. If you're planning on building your subscription members on Shopify - BOLD is NOT the way to do it.
Bold Subscription's Version 2 doesn't even deliver the basic functions it purports to provide. We've had a year of issues with constant promises to fix and correct - Bold has done nothing. I have HUNDREDS of emails from everyone from JAY MEYERS to the front-line technical staff - all excuses, zero action. It is beyond frustrating. Integrating subscription management software into your website is essentially creating a RELATIONSHIP (Bold is the WORST partner we've ever had). You're literally trusting your software provider with your brand's reputation. Customers don't see Bold... they see your brand - so when there is an issue (and there's ALWAYS, NEVER ENDING, CONSTANT issues with Bold) customers blame you. No exaggeration - Customers can't change a credit card, pause a subscription, or modify an address on their own. These BASIC features rarely work. Adding insult to injury - Bold's Subscriptions technical and customer support has taken as long as 8 weeks to follow up issues. AVOID AVOID AVOID Bold Subscriptions. They mislead us to get us on board (promises of seamless integration, functionality, and responsive customer service - NONE OF WHICH HAPPENED OR WAS TRUE), and then left us hanging.