Reviews (450)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

January 16, 2021

Appreciate the customer support provided on a Friday evening to get this app installed correctly having previously installed Bold Memberships!

LikeItOnTop
United Kingdom
About 21 hours using the app
BOLD replied January 20, 2021

Thank you so much for the review! Wishing you all the best with getting started with Bold Subscriptions. Please check out our Help Centre for great resources regarding set up ...

December 23, 2020

They use to have "build a box" but I can't find that feature/functionality anymore. Is there a timeline to bring it back? is it coming back?

Melatta
United States
19 days using the app
March 24, 2021

PLEASE DONT USE!!!!!!!!!!!!!!!!! It destroyed my whole store due to liquid errors after deleting it because it was very complicated to change the language of the subsciption widget. If you are not developer or Programmer please dont use it. It will make your head and heart rush if there are some changes you try to do with their description. The worst thing is that the support is available in 3 to ...

zenspiritsshop
Germany
11 days using the app
BOLD replied March 29, 2021

Thank you for your review. We sincerely apologize for negative experience you've had with the app and for the delay's you've encountered. Our developers are hard at work on ...

October 16, 2022

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid ...

RareMunchiez
United States
10 days using the app
BOLD replied October 17, 2022

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have ...

Edited August 19, 2021

Still learning the app but your support (i.e., Gaurav) was awesome. I'd hire that tech support for my own customers!

LASRapp
United States
About 15 hours using the app
BOLD replied August 19, 2021

Thank you for your kind review. We are so happy that Gaurav was there to help, we'll be sure to pass along the kind message. Thank you for choosing Bold!

Edited January 12, 2021

Note:
As far as I checked, Shopify Plus account requires to translate English text into local languages in a user account page and subscription management page of V2. We are thinking it is a critical problem and asked both Shopify and Bold support team to fix it. I installed the app and set it up to offer subscription option to our user, mainly Japanese. They have a good localization support page ...

東京ヴィーガン餃子
Japan
15 days using the app
BOLD replied January 12, 2021

Thank you so much for the feedback! Very happy to hear that you found our online chat time timely and helpful. Wishing you all the best with your subscription business!

March 10, 2021

I am still in the process of setting up everything and so far it seems easy. Once I get everything up an running I will then determine the ease of this app.

Natalie's Kitchen
United States
6 days using the app
November 27, 2020

When will the Japanese language support be available?
When will the Japanese language support be available?

submee
Japan
7 days using the app
Edited November 12, 2020

Update: Oli reached out and was quite helpful and overall pretty responsive to everything I've said. Can't fault the customer service! The description above for the app still doesn't fully align with what it's capable of and the images likewise seem a bit misleading. It seems as though they really want you to get the app based on what it might be capable of in several months time rather than what ...

manifestocoffee
United Kingdom
6 days using the app
BOLD replied November 12, 2020

Thank you so much for your valuable feedback. At launch Bold Subscriptions is offering basic subscription intervals and more customized options will be coming soon. Our team ...

March 21, 2021

We decided to try Bold Subscriptions because of the ease of installation and the nice documentation. Indeed, the setup was very quick and straightforward. Creating subscription groups was a true breeze. Unfortunately, their new version of Bold Subscriptions is only in english and is incompatible with translation apps (confirmed by Bold support). This makes the app unusable for a shop that is not ...

Café Céleste
Canada
5 days using the app