Bold Subscriptions , 379 reviews

Overall rating
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.

March 22, 2024

I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.

United States
3 months using the app
BOLD replied May 8, 2024

Irfan's a customer service wizard! Thrilled to hear he helped you tackle those initial hurdles. Now you're equipped to unlock the full potential of Bold and take your Subscriptions to the next level!

May 3, 2024

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

About 3 years using the app
BOLD replied May 8, 2024

So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.

April 18, 2024

Krupa did a great job trouble shooting. Quick turn around too!

Keto Brainz Nootropics
United States
About 1 year using the app
BOLD replied May 8, 2024

We're happy to hear Krupa was able to help you out! Thanks for the review.

April 2, 2024

We've been using Bold for several years now. We were a bit anxious of switching from V1 to the new version, but I must say that 1: The tool works great, but even better 2: the support is great. (Shout out to Daniel, Krupa and Chandan)

Would definitely recommend.

About 2 months using the app
BOLD replied May 8, 2024

Music to our ears! We're so glad the transition to V2 went smoothly and that Daniel, Krupa, and Chandan made the switch a breeze. Thanks for taking the time to leave this kind review!

February 13, 2024

Customer service via chat was very helpful. Irfan understood the problem I had and fixed it immediately. Also sent an aritcle on how it was fixed in case I have the problem again in the future.

K&K Skin Products
United States
Almost 3 years using the app
BOLD replied February 21, 2024

I'm glad that Irfan was able to help! Thanks for choosing Bold!

February 18, 2024

Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously).

I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.

Little Creek Lamb & Beef
United States
Over 3 years using the app
BOLD replied February 21, 2024

We are terribly sorry to hear you had a negative experience with Bold Subscriptions. We truly take this to heart and hope to turn this around for you. I can see that our team has been in touch with you over the last couple of days to get your issues resolved. We appreciate your ongoing patience while we help resolve your issues.

January 29, 2024

Good app, excellent customer service.
V1 was good, but it did have a few issues (mostly relating to the fact that it was a third party payment and not fully integrated with Shopify). V2 has fixed all of that, so now refunds, shipping, payments, etc. are all seamless.
The team helped me with the transition from V1 to V2 and that worked very well.
Overall, I'm very happy with this app and would recommend it to anyone looking for basic subscription operations on their shopify page

Sterling Valley Maple
United States
6 months using the app
BOLD replied February 12, 2024

Thank you for taking the time to write in with your review — we appreciate your support! We are so glad you are happy with the new functionality and are finding things so seamless. Thanks for choosing Bold!

April 25, 2024

Easy to talk to, fast to help. Happy with the service and with the revenue this app brings to my business!

Live Hermosa
United Kingdom
8 months using the app
BOLD replied May 8, 2024

We are thrilled to hear you had a positive experience! Our team is always happy to help, and knowing the app is boosting your business makes our day. Thanks for the 5 star review!

February 28, 2024

We've been using BOLD for a while and have just migrated from v1 to v2 and we've left recharge from our other store. Irfan with Bold support specifically is one of the reasons we're brining everything under Bold. Irfan and the team have always been ready to help us with any problems that we have (most of which are user errors).

Farmer and Thistle
United States
About 1 month using the app
BOLD replied March 14, 2024

Thank you for the kind review. We're so glad you're loving Bold Subscriptions! Don't hesitate to reach back out if theres anything else we can do to support your subscriptions journey.

January 22, 2024

Great app to use and we have been using for the past couple of years. Service is great and help is always on the other side, which is very important for us. Would recommend to any business, especially with the free introduction trial period for you to try.
Would be great if there was a service, where you can hire a BOLD expert to help companies increase their subscription numbers.

United Kingdom
Almost 2 years using the app
BOLD replied January 26, 2024

Thank you so much for your kind review - and your suggestion! Something to think about for sure!