Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

December 16, 2024

Chintak very helpful and patient with me to help me understand the complexities of my challenging setup. Thank you Chintak, you are a true blessing!

ChillColoring
United States
5 months using the app
February 12, 2025

Great experience so far! Daniel was great in helping me resolve a few subscription issues!

Mr. Papou's
United States
4 months using the app
November 7, 2024

10 STARS for CHINTAK. They did not give up until a solution was found. Friendly, thorough and persistent. Thank you, Chintak!

SURFACE DEEP
United States
9 months using the app
BOLD replied November 27, 2024

Thank you for the kind words about Chintak! We're happy to help.

January 16, 2025

Chintak has been very helpful, prompt and willing to assist in my needs!

My Brother's Cup
United States
3 months using the app
BOLD replied January 20, 2025

Thanks for the review! Don't hesitate to reach out if theres anything else we can help with.

February 20, 2025

Navdeep helped me solve my issue swiftly.

dupuytrensco
United States
7 months using the app
December 23, 2024

Excellent support from Irfan today, thank you so much!

Hay Box
United Kingdom
About 1 year using the app
January 31, 2025

Thank you for being so responsive, Daniel!

Rock Paper Shears
United States
10 months using the app
January 10, 2025

Chaysen was awesome to work with! He met my expectations and beyond! If the whole team has a servant heart like him, Bold will surely excel with their company. Thank you for such a seamless experience and your willingness to help me migrate everything over and offer more services.

Thank you.

LB's HOME GOODS
United States
1 day using the app
BOLD replied January 20, 2025

Happy to hear your migration went well! Thank you.

October 21, 2024

This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address our questions.

Café Mulé & Ironside Roasting Co.
United States
4 months using the app
BOLD replied November 4, 2024

This made our day!! So glad to hear you're enjoying it 🙌

November 13, 2024

TL;DR This app charges WAY more for WAY less functionality

We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app.

The new version of the app is missing several key features that were included in v1:
*No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop.
*No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription.
*In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through.
*Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore!
*Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible.

To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app.

I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.

KER Targeted Nutrition
United States
About 1 month using the app