Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

October 17, 2024

I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience.

I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.

Harrar Coffee & Roastery
United States
28 days using the app
October 23, 2024

CHAYSEN was awesome to work with and did a great job!
Hawk Soap Co.

Hawk Soap Co.
United States
About 2 months using the app
September 19, 2024

Chintak was awesome! Helped me figure out the issue very easily!

Equithrive
United States
8 months using the app
October 29, 2024

Taylor did a fantastic job. Thank you BOLD

Branded Content NYC
United States
3 months using the app
BOLD replied November 27, 2024

Glad to hear you had a positive experience with our support team. Thanks for the review!

October 19, 2024

I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.

Lagom Coffee
Denmark
9 months using the app
September 23, 2024

BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.

NewLife Vitamin Shop
United States
19 days using the app
February 26, 2025

Not useful and difficult to cancel. Can't effectively manage subscriptions. So their entire business model is based around customers forgetting about their app and leaving auto pay on.

Creator Ad Market
United States
9 minutes using the app
September 30, 2024

Many functions not able to perform compared to the old bold v1. Hope could improve.

Mum Mum Gourmet
Singapore
28 days using the app
October 11, 2024

Great app and excellent customer support! Thank you, Nicole!

Preferred Keto
United States
About 1 month using the app
August 20, 2024

If you are a small-medium merchant, DO NOT DO NOT switch to Bold!

My migration from V1 to V2 was horrendous.

On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply.

Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable.

Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.

Charlie
Canada
Almost 3 years using the app
BOLD replied September 13, 2024

Hey, never fun seeing reviews like this. I'm very familiar with what happened here and as frustrating as it was, the issue with billing was completely on Shopify and out of our control. We spent over a month working with them to get it rectified and happy to say that all issues have now been address. In a nutshell, there was no mechanism to handle the bulk refunds, but they've addressed this now :-)