Bold Subscriptions , 379 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy installation, user-friendly interface, and seamless integration with Shopify, enabling them to add subscription functionality to their stores. It's highly recommended for businesses looking to boost recurring revenue, allowing customers to manage their subscriptions. The backend management for subscriptions is also praised, with quick issue resolution. The customer service is often described as responsive, helpful, and knowledgeable. It's proven successful across various sectors, being seen as a key tool for online retail growth.
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Good experience with the new app - we switched over from v1 - the migration was seamless and so far we're enjoying the new interface and are finding it able to suit our needs very well. We've had a few minor fixes that we've needed to get set up and customer service has been great. We've been dealing with Chaysen and they've been excellent!
We are thrilled to hear your migration process went well. That is the kind of service Chaysen and the rest of our team work hard to provide! We are always happy to help should bumps in the road arise. Thanks for choosing Bold!
I just installed the app and I'm sure this app will work fine BUT I have products that I DO NOT want to be shown to customers from within their login portal in the "add product to subscription" section. Unfortunately there is NO WAY to hide products here which is asinine because of course the app allows you to restrict what products are available for subscription to begin with but then they just show everything by default in the customer portal regardless of what I want made available? The support team called this a known bug but I would not call it that since the app as been out for several years now, it's way beyond bug status, this is just Bold being lazy. I was on Bold subscriptions 1.0 and finally ported over to this version only to find that it is far less customizable in many ways, this being the one I can't seem to work around.
Thank you for your feedback. We understand the frustration of not being able to hide certain products within the customer portal, and we're actively working on improving this feature for a better experience. Your feedback is valuable to us, and we appreciate your patience as we strive to improve. Our team has reached out to see how we can assist you in the meantime.
Wonderful and helpful customer service!!! Love this app and recommend it to other small businesses constantly!
We are so happy to hear you are loving Bold Subscriptions. Thanks so much for taking the time to write in about your experience - our support team will love it too! Thanks for choosing Bold!
Very useful for monthly subscription on books.
We just love to hear you are finding Bold Subscriptions so useful for your business - this truly makes our day! Thank you so much for writing in with your kind review!
It has been easy to install and use.
Fantastic customer service! Transition from v1 to v2 was seamless, and now backend is much more user friendly.
We are so happy to hear you had a seamless experience and are enjoying the new version. Our migrations team will be thrilled to read your feedback! Thanks so much for your support and thanks for choosing Bold!
We hate the new Bold app - we signed up originally with the old one. The new Bold has less flexibility to update our customers information and is more difficult to generate reports. The customer service is inconsistent and emails appear to be answered by bots rather than humans.
Overall - if I had the time to find a different app for renewing subscriptions, I would use it. I just don't have time right now.
We are terribly sorry to hear you are disappointed with the app. We truly take this to heart and hope to turn this around for you. Bold Subscriptions is being actively developed every day with many new features coming soon! We hope that you will see the value once again soon!
Great app. I've been using this to manage my subscription vegan meals for years now.
I do not understand how to cancel my subscription to BOLD on my Shopify since I did not complete the set up and am being charged for the service.
Hey there! The subscription can be cancelled by removing the application from your store admin. If you are still having issues, please contact our Customer Success team and we would be happy to help!
There are some limitations of the app that doesn't quite suite our needs, so only giving it three stars.
Customer service is great, though. Wanted to give a shout out to Krupa who responded quickly to our questions and was very courteous and got to the crux of our question.
Thanks so much for your open feedback, we certainly appreciate that you took the time to write in. Our team has reached out to see if we can determine some of your needs more specifically, as there are many new features on the horizon. Bold Subscriptions is being actively developed with new features being added all the time. We would love to hear more about your needs!