Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

October 15, 2024

Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all.
Chintak is the reason you got a 5-star rating from me.

Healthkicks
New Zealand
About 2 months using the app
October 18, 2024

Good customer service however wish they had a phone number. Too much back and forth with emails and things can be resolved quicker if you can speak with an agent on the phone.
But the service we received via email was helpful just time consuming.

Age Quencher USA
Canada
About 1 month using the app
October 28, 2024

The migration process was very simple. The team stayed in communication and answered all of my questions. Appreciate the support and would recommend bold to other organizations.

Thrasher Group
United States
About 1 month using the app
BOLD replied November 27, 2024

Thanks for the review! Comments like these keep us going.

Edited December 2, 2024

We had an issue with the Liquid code that meant that we couldn't make full use of the application's functionality. Taylor made an amendment to the code remotely and got us up and running within an hour. Very happy!

Sidewalk Coffee Company
United Kingdom
3 months using the app
October 22, 2024

If I could give them a 0 I would. Things have worked fine for the last 4 years that I had been using V1.

But the migration to V2 has been a disaster. Today is October 22 and since October 8, when their Tier 2 team got everything 'fixed', customers have been unable to order non-subscription products from my site.

Today's rep told me " the action that needs to be taken must be done by our app ...

Simply Breathe
United States
About 2 months using the app
October 9, 2024

Bold subscriptions has been a nightmare since we installed it, in their first version (V1) they could never figure out why our taxes were being charged incorrectly after years of problems so we would have to manually fix this for each order.

Now with the new Bold subscription migration they did from V1 they have no idea what they're doing. First they told us groups could have 865 products and it ...

Critters Pet Health Store
Canada
4 months using the app
November 20, 2024

very helpful with screenshots to guide me.

Boomers Protein
Australia
3 months using the app
BOLD replied November 27, 2024

Thanks for taking the time to leave a review!

October 7, 2024

Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.

BirdTricks
United States
About 1 month using the app
October 2, 2024

Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.

Savor Living
Canada
About 1 month using the app
October 3, 2024

I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!

Oak Barn Beef
United States
7 months using the app