Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

February 13, 2025

I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me.

PS Ifran from the team is amazing!

GuttButt
United States
1 day using the app
October 21, 2024

This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address ...

Café Mulé & Ironside Roasting Co.
United States
4 months using the app
BOLD replied November 4, 2024

This made our day!! So glad to hear you're enjoying it 🙌

November 13, 2024

TL;DR This app charges WAY more for WAY less functionality

We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app.

The new version of the app is missing several key features that were included in v1:
*No customer activity notification: in v1 we would get an email if a customer changed or canceled ...

KER Targeted Nutrition
United States
About 1 month using the app
November 12, 2024

Daniel helped me navigate learning bold and some glitches customers were having! He was great!

Niangua Coffee
United States
22 days using the app
BOLD replied November 27, 2024

We're glad to hear you had a great experience with our support team! Thanks for leaving a review.

October 22, 2024

The customer support team have made the Migration extremely easy for us. A big thank you to Krupa, Chase, Daniel P and Chaysen.

QTforyou
New Zealand
Almost 3 years using the app
October 26, 2024

Do not use this app! I have never left a bad review for any app or product in my life, but I feel compelled to save anyone from having to deal with all that we have dealt with in this app. Not only does it continue to have problems, but they have the WORST customer service that I have ever experienced. They do not have any access to a live agents, ever. They have very limited business hours so if ...

My Spectrum Heroes
United States
About 2 months using the app
October 15, 2024

We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout.
Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time.
This took all the pain away and in the end was a very simple process.
Thanks to you both and your teams, we certainly appreciate your assistance.

CASA Online store
Australia
3 months using the app
September 11, 2024

We have used BOLD for YEARS and they have always been amazing and offer the best support. We have over 1,000 subscribers and they keep coming out with new features. On occasion we have a few gateway issues with payment processing, but they are always super quick to respond. Not only that our customs love how easy it is to sign up, change and edit their subscriptions. I HIGHLY recommend this app ...

Fuzzy Loon Designs
United States
About 3 years using the app
BOLD replied September 13, 2024

LOVE to hear this!! Thank you so much, and just you wait... even MORE exciting features coming soon! We're on a mission to make Bold Subscriptions the Highest Converting, and ...

October 29, 2024

Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.

Lifetones
United States
15 days using the app
BOLD replied November 27, 2024

We're thrilled to hear you had a positive experience for your subscription migration. Thanks for the kind words.

December 9, 2024

DO NOT WASTE YOUR TIME WITH THIS APP!!!

Natren, Inc.
United States
4 months using the app