Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

January 13, 2025

Seamless with Shopify. BOLD continues to have excellent service people too

Coffeecology
Canada
3 months using the app
BOLD replied January 20, 2025

We appreciate your kind words. Thank you for taking the time to leave a review.

February 13, 2025

I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me.

PS Ifran from the team is amazing!

GuttButt
United States
1 day using the app
November 12, 2024

Daniel helped me navigate learning bold and some glitches customers were having! He was great!

Niangua Coffee
United States
22 days using the app
BOLD replied November 27, 2024

We're glad to hear you had a great experience with our support team! Thanks for leaving a review.

October 22, 2024

The customer support team have made the Migration extremely easy for us. A big thank you to Krupa, Chase, Daniel P and Chaysen.

QTforyou
New Zealand
Almost 3 years using the app
October 26, 2024

Do not use this app! I have never left a bad review for any app or product in my life, but I feel compelled to save anyone from having to deal with all that we have dealt with in this app. Not only does it continue to have problems, but they have the WORST customer service that I have ever experienced. They do not have any access to a live agents, ever. They have very limited business hours so if you have a major issue, which we have multiple times, you can not get any assistance if it is outside of their M-F central time office hours. Being an app in the eccommerce space, they should realize that these business are 24-7 and should at least attempt to have expanded hours since issues arise over the weekend too. They have shown us multiple times that they do not care that their platform glitches cause a disturbance in your business. That it could cost you customers. They simply don't seem to care. They show no concern about how long it takes them to even answer the support ticket in a timely manner, let alone actually fix the issue in a timely manner. I am always patient when it comes to tech because I realize that stuff happens and errors occur and all of that, but I am telling you. I have had more awful experiences with this app, its service, and its lack of customer service than I have ever experienced and I am so very frustrated. I have resisted changing to a new subscription app because I was worried about migrating to something new, but I should have a long time ago because this app continues to be a nightmare. Please keep looking and save yourself the trouble of dealing with this app. I am certainly moving on!

My Spectrum Heroes
United States
About 2 months using the app
October 15, 2024

We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout.
Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time.
This took all the pain away and in the end was a very simple process.
Thanks to you both and your teams, we certainly appreciate your assistance.

CASA Online store
Australia
3 months using the app
September 11, 2024

We have used BOLD for YEARS and they have always been amazing and offer the best support. We have over 1,000 subscribers and they keep coming out with new features. On occasion we have a few gateway issues with payment processing, but they are always super quick to respond. Not only that our customs love how easy it is to sign up, change and edit their subscriptions. I HIGHLY recommend this app to anyone who is looking for a good subscription app for their business.

Fuzzy Loon Designs
United States
About 3 years using the app
BOLD replied September 13, 2024

LOVE to hear this!! Thank you so much, and just you wait... even MORE exciting features coming soon! We're on a mission to make Bold Subscriptions the Highest Converting, and Highest subscription optimizing app on Shopify period 💪

October 29, 2024

Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.

Lifetones
United States
15 days using the app
BOLD replied November 27, 2024

We're thrilled to hear you had a positive experience for your subscription migration. Thanks for the kind words.

October 15, 2024

Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all.
Chintak is the reason you got a 5-star rating from me.

Healthkicks
New Zealand
About 2 months using the app
December 9, 2024

DO NOT WASTE YOUR TIME WITH THIS APP!!!

Natren, Inc.
United States
4 months using the app