Reviews (449)

Overall rating
4.3
Counts per rating level
  • 71% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies subscription management and seamless Shopify integration. They commend the customer support for their quick and effective assistance, especially during app migrations. Features that allow customers to manage their own subscriptions enhance user experience. Long-term merchants are satisfied with its reliability and continuous improvements that adapt to their business needs.

October 4, 2024

The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!

Sufficiency of Scripture Ministries
United States
14 days using the app
October 8, 2024

AMAZING Customer Support - Daniel was phenomenal and patient

oh hey
United States
4 months using the app
September 6, 2024

Excellent app and brilliant, fast support from the team. Special shoutout to Irfan, Chaysen & Evan. Thank you

The Bean Shop
United Kingdom
Over 2 years using the app
BOLD replied September 13, 2024

Thank you so much for the review! Support is so important to us. We do it all in house with a 100% Canadian team. Best of luck over the holidays!

March 22, 2024

I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.

tooktake
United States
About 1 year using the app
BOLD replied May 8, 2024

Irfan's a customer service wizard! Thrilled to hear he helped you tackle those initial hurdles. Now you're equipped to unlock the full potential of Bold and take your Subscriptions to the next level!

December 13, 2024

Daniel is the Bomb!

Button Farm Club
United States
5 months using the app
Edited November 1, 2024

It's helpful as you can resolve any issue with a live agent than AI immediately.

Living Truth
Canada
3 months using the app
September 19, 2024

I signed up for Bold to try their product. One of the features they advertised did not work as expected, so the next day I uninstalled their app and requested a refund. They REFUSED to provide a refund and told me I had to wait until the charge went through, paid for their app even though I'm not even using it, and then request a refund. This is crazy.

If you install the Bold app and it doesn't' work for you, be prepared to get ripped off or waste your time in a process designed to rip you off.

PupPod
United States
3 days using the app
September 4, 2024

This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2.
Excellent!

Alcoholics Anonymous
Australia
7 days using the app
BOLD replied September 13, 2024

Thank you!! That's actually a great use case, we see a lot of people using it to accept donations on a recurring basis. It's not something you normally think of, but that's a perfect way for it to be used!

May 3, 2024

Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.

Jack59
Canada
About 3 years using the app
BOLD replied May 8, 2024

So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.

June 13, 2024

V2 has been great for us.

I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.

Woman Evolve Book Club
United States
Over 3 years using the app
BOLD replied July 12, 2024

So glad we were able to help! Thanks for 5 Stars!