Bold Subscriptions , 376 reviews

I have had issues with the app, but the last two times I have reached out to the support people and both times I was helped by Chintak who was very helpful and courteous. I appreciate the time and the patience and appreciate getting the issue resolved. Thank you!

Update 7.28.23: Yet again I am blown away by customer service. Chintak fixed an issue for me that I honestly was expecting a "We can't do anything about that, you need to speak with shopify or the theme company". But no, Chintak was able to make a change that will make life for my customers much easier. Thank you!

I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer. Special shout out to Cody for being my go-to migration guru. I can always count on Cody for a speedy and helpful reply to my emails. Also like to send another shout out to Chintak for help with my most recent question, great communication, solution and follow up!

Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)

Great and easy to manage app! Had an issue earlier today with a button feature... their team resolved the problem by the end of the day. Top notch!

Irfan helped me quickly and succinctly. Bold keeps rolling out some good things that help make subscription items easier and easier to offer customers.

Update: the issue has still not been worked out, as per response from Bold.

Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting.

It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else.

The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate).

It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD.

Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.

Great customer support and quick responses. I highly recommend this service for anyone looking for seamless integration.

I have been using the subscription for over a year and it has worked well. I have chatted with support and they are quick to answer questions and find solutions.

Customer service is responsive but the app itself has some issues. No bulk edit or pause button- so if we are skipping a week of delivereis I need to manually go in and change each individual subscribers account. Also they don't charge taxes on the initial sign up for taxed items (but they do on subsequent charges). If you edit a product in a subscription group it will not update current subscribers to the updated product- you will need to swap with another product then swap back. Works week to week but when you want to do anything else it is a real pain.

Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.